Dispatcher - Seasonal

First American • Lowell, MA

11d • $18 - $24 • Remote

About The Position

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do First American Home Warranty is embarking on an exciting new Seasonal hiring journey! We are looking for individuals that share our passion to help others on a seasonal basis from April through August to accommodate our peak season. Whether you are semi-retired, a college student looking for a summer job or would just enjoy having flexibility to enjoy life AND want a fulfilling career with a company that values YOU...First American is the place for you! This role focuses on locating a technician for a particular job when there isn’t anyone in the established network for the service required. Research service claim information, interpret market area data, make outbound calls, communicate with designated Contractor Relations Team members to match contractors to service calls to resolve service claims.

Requirements

• High School Diploma or equivalent
• Fundamental understanding of Home Warranty polices
• General knowledge of HVAC, Appliance, Plumbing equipment helpful
• Good listening, verbal and written communication skills
• Proven customer service skills and ability to overcome objections
• Good organizational skills with the ability to multi task, prioritize and follow up
• Strong problem solving and conflict resolution skills
• Adapt to fast paced work environment
• Exceptional attention to detail
• Working knowledge of Microsoft Office
• 2-4 years Customer service experience and/or training preferred
• Home Warranty or real estate experience desirable but not required

Nice To Haves

• Home Warranty or real estate experience desirable but not required

Responsibilities

• Dispatch work orders following established guidelines
• Answer incoming calls, emails from customers and contractors
• Make outbound calls to locate authorized contractors
• Interpret contracts for all callers.
• Offer and explain terms and conditions of claim options to customers
• Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward
• Obtain necessary documentation from the customer and/or technician and attach to the customer’s record
• Provide work item assistance
• Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED