Seasonal Housekeeping Dispatcher

Hilton Grand Vacations•Pigeon Forge, TN

1d•Onsite

About The Position

As a Seasonal Housekeeping Dispatcher at Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN, you will help bring vacation dreams to life by supporting the Housekeeping Team. If you enjoy making people, feel welcome and being part of an outstanding team environment, this job is for you. OPEN HOUSE INTERVIEWS – Check out our wonderful resort and meet our team! When: Every Monday and Wednesday Time: 10 am – 12 pm Location: 2628 Laurel Crest, LN, Pigeon Forge, TN 37863

Requirements

Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Basic digital literacy
Related experience
Bilingual (English and Spanish preferred)
Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook)

Nice To Haves

High school/GED
2 + years of related experience
Excellent computer skills

Responsibilities

Assists management with daily job assignments for all team members.
Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
Answers departmental multi-line phones.
Dispatches all guest requests to the units.
Maintains room status and other pertinent information in computer system.
Coordinates with front desk any discrepancies in room status.
Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
Assists with departmental inventories, and scheduling shifts for team members
Dispatching and supervising guest services calls through paging and computer systems
Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
Supervise late checkouts, VIP, Outstanding, special request arrivals.
Occasionally lift boxes of approximately 25lbs.
Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position
Other duties as assigned by management

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!