Dispatcher On-Call

Adams County WI•Adams, WI

42d

About The Position

Performs intermediate technical work dispatching law enforcement and medical personnel to emergencies, assisting the public with emergencies and department policies, managing the support radio, and related work as apparent or assigned. Work is performed under the general direction of the Lieutenant - Dispatch. Examples of Duties Receives, transmits, relays, logs, and coordinates all complaint inquiries, assistance calls, and various communications with law enforcement and other county agencies. Monitors emergency and general support radio frequencies; determines priorities of all calls; dispatches required units or agencies; provides emergency dispatch services for all county first responders. Operates the countywide emergency paging system. Maintains status and location control of all public safety personnel. Maintains records of all radio dispatches and telephone calls received and transmitted. Assists members of the public and directs inquires to appropriate department members in person or over the telephone. Operates varied and complex police communication systems. Monitors and maintains departmental documents and adheres to County software requirements on records maintenance. Enters and maintains critical records in County software. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Performs other related functions and duties as assigned or required. It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties that an employee may be required to perform. The examples are merely indicative, not restrictive.

Requirements

High school diploma or GED and minimal experience with multi-line phone systems, two-way radios, dispatching emergency personnel, or equivalent combination of education and experience.
Obtain Time System certification within 6 months of hire.
Valid driver's license in the State of Wisconsin.
Thorough knowledge of County and department policies and procedures to include emergency and inclement weather policies
Ability to prioritize and manage multiple, concurrent projects
Attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances
Thorough knowledge of the 911 emergency system
Ability to remain calm in an emergency or stressful situation
Thorough knowledge of all towns, villages, county and state roads, streets and highways within the County
Ability to operate two-way radios, telephone, and computer terminals
Ability to make arithmetic computations using whole numbers, fractions and decimals
Ability to operate and use standard office equipment
Knowledge and ability to use standard office and position-specific software
Ability to effectively communicate both verbally and in writing
Ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public.

Responsibilities

Receives, transmits, relays, logs, and coordinates all complaint inquiries, assistance calls, and various communications with law enforcement and other county agencies.
Monitors emergency and general support radio frequencies; determines priorities of all calls; dispatches required units or agencies; provides emergency dispatch services for all county first responders.
Operates the countywide emergency paging system.
Maintains status and location control of all public safety personnel.
Maintains records of all radio dispatches and telephone calls received and transmitted.
Assists members of the public and directs inquires to appropriate department members in person or over the telephone.
Operates varied and complex police communication systems.
Monitors and maintains departmental documents and adheres to County software requirements on records maintenance.
Enters and maintains critical records in County software.
Performs other related functions and duties as assigned or required.