Dispatcher II, Public Safety Dispatch Center, Full-time, First Shift

University of Cincinnati•Cincinnati, OH

About The Position

UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This is a second shift position with UC Health, LLC. The Dispatcher II will support Public Safety Dispatch Center delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About UC Health, LLC UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. UC Health is committed to providing an inclusive, equitable and diverse place of employment. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Today!

Requirements

Minimum Required: High School Diploma or GED.
APCO Basic Telecommunicator certification is required within one year of hire.
Minimum Required: 3 - 5 Years equivalent experience.

Nice To Haves

Preferred: Associate's Degree.
Preferred: 6 - 10 Years equivalent experience.

Responsibilities

Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service.
Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.
Public Safety Dispatchers must have extensive knowledge of public safety operations at each campus served by UC Health Department of Public Safety (DPS), including physical locations, DPS policies and procedures, and facility operations.
Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders.
Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.
Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems.
Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities.
Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel.
May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function.

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