DISPATCHER I

City Of Balch Springs • Balch Springs, TX

11h • Onsite

About The Position

The 911 Communication Operator/Dispatcher I performs operational duties required in dispatching law enforcement personnel and equipment. The 911 Communication Operator/Dispatcher I answers 911 emergency and non-emergency calls and are required to work a variety of schedules including nights, weekends, and holidays to maintain communication operations.

Requirements

• High School diploma or General Education Degree
• A valid Texas driver’s license.
• Must be able to type a minimum of 20 words per minute.
• At least 1 year of experience in a customer service role.
• Knowledge of City organization, operations, policies and procedures.
• Knowledge of Local, state, and federal codes and ordinances and laws regarding public safety.
• Knowledge of Public safety classification codes and computer commands; Knowledge of terminology and procedures used in police, fire, and related emergency radio and telephone communications.
• Knowledge of Principles and practices of effective customer service.
• Knowledge of Geographic features and streets within the City of Balch Springs.
• Skills in Thinking clearly and using independent judgment in routine and non-routine situations which may occur.
• Skills in Communicating effectively.
• Skills in Following verbal and written instructions, including orders in a chain of command.
• Skills in Establishing and maintaining effective working relationships with City staff and the general public.
• Skills in Understanding and applying relevant policies and procedures.
• Skills in Working in organized team efforts and assisting in problem-solving work-related issues for continuous improvement in work efforts.
• Skills in Operating a personal computer and various software programs.
• Skills in Maintaining confidentiality and integrity while handling sensitive matters.

Responsibilities

• Serves as the first responder for emergency and non-emergency calls, coordinating incidents and relaying information to Police, Fire, and other public safety entities.
• Dispatches and communicates with Police and Fire personnel via radio, mobile data terminals, and other methods.
• Provides procedural and safety instructions to callers while awaiting emergency response.
• Monitors field unit activity through CAD, T.L.E.T.S., and radio, maintaining unit status and location.
• Supports Police services by accessing local, state, and federal criminal information databases.
• Maintains communication records in line with Department policies.
• Enters, updates, and retrieves information on wanted persons, stolen property, vehicles, and related data from state and national networks.
• Performs clerical duties, including correspondence, filing, record-keeping, and maintaining public safety logs. Also, manages warrant requests, verifies and files warrants, and documents vehicle impoundments and criminal histories.
• Activates the Emergency Siren System when necessary, following policy.
• Performs additional duties as assigned.

Benefits

• Competitive Salary: We offer competitive pay based on qualifications and experience.
• Comprehensive Benefits Package: Includes medical, dental, and vision coverage for employees and their families.
• Retirement Plans: Access to a retirement savings plan to help you plan for the future.
• Paid Leave: Generous paid time off, including vacation, sick leave, and holidays.
• Work-Life Balance: We prioritize a balanced work-life environment, offering flexible scheduling when possible.
• Professional Development: Opportunities for training, certifications, and career advancement within the city.
• Employee Recognition: We value and celebrate the hard work and dedication of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees