Dispatcher I
About The Position
Under general supervision, assigns drivers and vehicles to deliver customer orders according to delivery schedule; directs drivers by two-way radio; may establish service or delivery routes for regular customers. Confers with customers and/or sales staff to determine desired delivery times; creates delivery schedule to assist drivers and material handling staff in planning work activities. Maintains record of mileage, fuel used, repairs made and other delivery-related expenses. Responds to customer complaints/questions regarding deliveries; expedites or locates missing, misrouted, delayed or damaged merchandise.
Requirements
- High school diploma or General Education Degree (GED) and two (2) years of related experience, or an equivalent combination of education and experience
- Working knowledge of company’s policies and procedures related to scheduling, and dispatching
- Knowledge of DOT or other requirements regulating work activities
- Customer service orientation
- Ability to organize multiple activities for self and others and coordinate completion of tasks
- Proficiency in Microsoft Office Suite
Responsibilities
- assigns drivers and vehicles to deliver customer orders according to delivery schedule
- directs drivers by two-way radio
- establish service or delivery routes for regular customers
- confers with customers and/or sales staff to determine desired delivery times
- creates delivery schedule to assist drivers and material handling staff in planning work activities
- maintains record of mileage, fuel used, repairs made and other delivery-related expenses
- responds to customer complaints/questions regarding deliveries
- expedites or locates missing, misrouted, delayed or damaged merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
