Dispatcher / Customer Service Rep
About The Position
Handle 30 inbound calls, mainly outbound - 40-50 outbound calls (order processing) Will take some walk-ins at this office since it is a smaller team and do basic DME order entry Basic troubleshooting with Pateints on sleep PAP equipment Basic disptaching calls to truck drivers regarding dme equpiment delivery Enter and review all pertinent information in EMR system including authorizations and expiration dates Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Talking with patients and working through referrals, answer all calls and emails in a timely manner, in adherence to their goals
Requirements
- csr/call center
- dme
- order entry
- Customer Service experience
- At least 1 year of call center experience
- Ability to problem solve, multi-task and good time management
- Basic computer experience
Nice To Haves
- Healthcare background
Responsibilities
- Handle 30 inbound calls
- Make 40-50 outbound calls (order processing)
- Take walk-ins and do basic DME order entry
- Troubleshoot with Patients on sleep PAP equipment
- Dispatch calls to truck drivers regarding dme equipment delivery
- Enter and review information in EMR system including authorizations and expiration dates
- Communicate with Customer Service and Management regarding any noticed trends with insurance companies
- Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
- Contact patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
- Talk with patients and working through referrals, answer all calls and emails in a timely manner
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
