Dispatcher

Genson Overhead Door • Locke, NY

1d • Onsite

About The Position

The Dispatcher/Customer Service Rep at Genson Overhead Door is the backbone of our operations, ensuring smooth office functioning and top-notch customer service. With excellent interpersonal skills and a knack for organization, they greet visitors, handle inquiries, and maintain records meticulously. From processing orders to scheduling service requests and keeping our inventory in check, they're a vital link in our team. The ideal candidate brings customer-facing experience, strong communication skills, and a proactive mindset to the table. Join us in delivering excellence every day.

Requirements

• Must be at least 18 years old.
• Valid driver’s license and acceptable driving record.
• Experience working in a fast-paced environment.
• Basic geographical knowledge of the immediate area.
• Proficiency in scheduling appointments and managing service requests from customers.

Nice To Haves

• Prior experience in retail or customer-facing roles preferred.
• Commercial door and access product experience.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.

Responsibilities

• Greet visitors and customers in a professional and friendly manner.
• Handling basic customer service inquiries and resolving issues or escalating them to the appropriate personnel.
• Keeping records of visitor and client interactions.
• Collaborating with other administrative staff to ensure smooth office operations.
• Assist walk-in customers with inquiries and orders for parts over the counter.
• Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
• Schedule all service requests from customers and confirm appointments.
• Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
• Assist field technicians during the day as needed, providing logistical support and coordination.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and administrative tasks as needed to support office operations.
• Answer phones - this position is first in line to answer phones during standard business hours of 8:30-4:30

Benefits

• Competitive salary
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team member recognition & reward programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees