DISPATCHER CLERK

State of California•Los Angeles, CA

43d•Onsite

About The Position

The first review of applications will take place on November 21, 2025. If there are no successful applicants, the subsequent cutoffs will be every other Friday thereafter. Please Note: All information provided on the STD 678 application is subject to verification at any time during the recruitment process, hiring process, and even after employment has been offered or begun. Incomplete or vague information may delay the review process or impact your eligibility. To ensure your application is complete and accurately reflects your qualifications, please make sure to include the following: Detailed Duties: For each position listed, clearly describe the specific duties you performed. Specific Dates: Provide the exact start and end dates (month/day/year) for each job. Hours Worked: Indicate the number of hours worked per week for each position, including part-time work. While not required, a resume is strongly encouraged to provide additional details about your skills and experience. Resumes will not replace the required STD 678 Employment Application. Please submit your application along with the requested documents. No direct calls or emails, besides to HR contacts listed within this advertisement. Dispatcher-Clerks (DC) serve as the primary link and point of contact between the public and Department of Public Safety (DPS). Dispatcher-Clerks receive emergency and non-emergency calls for assistance and direct or transmit information and assistance accordingly via phone and radio for the DPS. Dispatcher-Clerks work under the general direction of the Chief and in his/her absence the Assistant Chief or Sergeants, for the Department of Public Safety (DPS). The Department of Public Safety reports under the organizational structure of the Office of Exposition Park Management. The DPS's goal is to provide timely and appropriate responses to any problems and needs within the Park. Under the direction of the Sergeant, the Dispatcher-Clerk is responsible for a full range of public safety services including but not limited to: (1) receiving and transmitting emergency response information, via radio and telephone; (2) monitoring security cameras and emergency radios; (3) determining urgency or nature of call, obtaining specific details related to call, properly relaying information to DPS units, and initiating DPS response, as appropriate; (4) custodian of Department Computer Aided Dispatch (CAD) system with daily data entry; (5) coordinate fire department and/or allied agency police response; (6) dispatch multiple units during large and fast-paced special events; and (7) maintain close and constant contact with units to monitor response and needed support requirements. Responsibilities also include using the NCIC/CJIS systems, maintaining incident call logs or other records, ability to multi-task and prioritize calls and tasks, and other related duties as assigned. Public Safety Dispatcher Clerks are on duty 24 hours a day, 7 days a week, and 365 days a year. Dispatchers may be required to work weekends and different shifts on a rotating basis. This position is full-time and may include weekdays, weekends, evenings, or holidays. Willingness to perform work requiring irregular hours including night shifts, weekends, and holidays; voice well modulated for radio transmission; clear enunciation; orderliness; emotional stability; and normal hearing. You will find additional information about the job in the Duty Statement.

Requirements

Detailed Duties: For each position listed, clearly describe the specific duties you performed.
Specific Dates: Provide the exact start and end dates (month/day/year) for each job.
Hours Worked: Indicate the number of hours worked per week for each position, including part-time work.
Typing Certificate: Ability to: Type at a speed of 40 words per minute; must include a typing certificate from an educational institution with application.
willingness to perform work requiring irregular hours including night shifts, weekends, and holidays
voice well modulated for radio transmission
clear enunciation
orderliness
emotional stability
normal hearing

Nice To Haves

Education equivalent to completion of the twelfth grade and clerical experience or related police/military experience is desirable.
Demonstrated ability to apply and interpret policies, regulations, and laws.
Creative problem solving skills.
Ability to communicate with tact and diplomacy.
Proven ability to establish and maintain effective professional working relationships.
Ability to use tact and good judgment while communicating and working with customers, co-workers, management, and other government agency representatives.
Experience working in a fast-paced and changing environment.
Strong computer skills and experience with the Microsoft Office suite.
Excellent business writing skills.
Strong interpersonal skills and experience working in a team environment.
Ability to speak clearly and effectively in front of a group.

Responsibilities

receiving and transmitting emergency response information, via radio and telephone
monitoring security cameras and emergency radios
determining urgency or nature of call, obtaining specific details related to call, properly relaying information to DPS units, and initiating DPS response, as appropriate
custodian of Department Computer Aided Dispatch (CAD) system with daily data entry
coordinate fire department and/or allied agency police response
dispatch multiple units during large and fast-paced special events
maintain close and constant contact with units to monitor response and needed support requirements
using the NCIC/CJIS systems
maintaining incident call logs or other records
ability to multi-task and prioritize calls and tasks
other related duties as assigned

Benefits

Free parking is available to employees.
The building is within close distance to public transportation, including the Metro Expo Line and a variety of restaurants.

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