Dispatch Team Member

US Sedan Service • Sterling, VA

2d

About The Position

U.S. Sedan is seeking an experienced and detail-oriented Dispatcher to join our team. This position plays a critical role in ensuring smooth, timely , and efficient operations. The Lead Dispatcher will be responsible for overseeing daily dispatch activities, managing chauffeur assignments, monitoring workflows, and coordinating with team members to maintain top-quality service for our clients.

Requirements

• Previous experience in a dispatcher or logistics coordination role, preferably in the transportation or chauffeur industry.
• Excellent verbal and written communication skills, with an ability to work collaboratively with chauffeurs and dispatch team members.
• Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in dispatch software and Microsoft Office
• Ability to anticipate and resolve issues proactively to maintain client satisfaction and operational efficiency.

Nice To Haves

• Familiarity with affiliate portals is a plus.

Responsibilities

• Become thoroughly familiar with daily dispatch workflows and processes.
• Confirm that all chauffeurs have acknowledged their assigned jobs, ensuring readiness and accountability.
• Oversee the vehicle cleaning schedule, confirming that all assigned vehicles are maintained to the highest standards.
• Regularly log in to affiliate portals, company email, and calendar to stay updated on assignments and changes.
• Confirm that all farmout assignments have designated drivers and are on schedule.
• Monitor the dispatch board at least three hours in advance to anticipate and address potential issues or delays.
• Coordinate closely with the Assistant Dispatcher and other team members, communicating any requirements or operational adjustments.
• Handle same-day requests, such as providing chauffeur information and client details as needed.
• Prepare comprehensive pass-down notes for the next shift to ensure a seamless transition and continuity of service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed