Dispatch Supervisor

Nabis • Rochester, NY

9d • Onsite

About The Position

The Dispatch Supervisor's responsibility is to assist Delivery Specialists and Dispatch Associates, as they navigate product drop offs, payment pickups, and customer service communications to retailers. Other duties include viewing/preparing paperwork, assisting with vehicle loading and unloading, and scheduling delivery routes along with delegating tasks to dispatch associates. Swing Shift: 11 AM - 7:30 PM EST

Requirements

• Must be 21 years or older to work in the cannabis industry
• Cannabis experience a plus
• Associate degree OR 2 years relevant work experience
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement
• Ability to lift 50 lbs., bend, stretch, and twist
• Monday - Friday on-site work availability
• Ability to work occasional weekend shifts
• Clean driving record
• 2 years in dispatch or distribution
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Collaborative problem-solving abilities
• Detail-oriented and highly analytical work habits
• Excellent time management skills
• Low-ego, adaptable, and high EQ
• Familiarity with routing-based software platforms
• Able to have disciplinary conversations with employees
• Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
• Strong customer service, verbal/written communication, and interpersonal skills
• Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
• Embodiment of Nabis Core Values

Responsibilities

• Supervise the overnight intake of long-haul transfers and cross-hub shipments, ensuring all incoming products are accurately unloaded, staged, and documented in BioTrack and internal systems
• Prepare, stage, and load delivery vehicles for the upcoming delivery shift, verifying correct orders, manifests, invoices, and Biotrack alignment
• Operate lift gates, forklifts, and pallet jacks to securely move and organize pallets and product within the warehouse
• Coordinate dispatch paperwork including manifests, AP summaries, and invoices, ensuring route documentation is complete and accurate before drivers launch
• Support real-time driver communications during dispatch window, acting as point of contact for delivery questions, invoice edits, payment coordination, and retail follow-up
• Track and monitor reschedules, rejected product, and reverse logistics to minimize disruptions and ensure operational flow
• Provide leadership and task delegation to overnight dispatch associates and drivers, ensuring timely execution of all staging and vehicle prep
• Audit and update internal trackers with order status, launch updates, and inbound/outbound product movement
• Occasionally support early morning deliveries when necessary

Benefits

• Competitive pay at $24.00 / hour, paid weekly.
• You'll work at the fastest-growing cannabis startup!
• Medical/Dental/Vision is offered to all full-time employees.
• Well-rounded co-workers and teammates who are all striving towards the same goal.
• Nabis maintains a fun and energetic culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees