Dispatch Operator I

Hunterdon Healthcare • Flemington, NJ

43d

About The Position

Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices.

Requirements

• High School Diploma or Equivalent
• None
• Above basic computer proficiency in Microsoft Office Suite.
• Must possess excellent communications skills.
• Excellent customer service skills.
• Comfortable working in a fast paced environment and able to accept new information and protocol easily.
• FLEXIBILITY A MUST
• MUST BE ABLE TO TRAIN ON ALL THREE SHIFTS 10AM-6PM, MIDNIGHT -8AM, 4PM-MIDNIGHT

Nice To Haves

• Previous telephone phone experience is strongly preferred.
• Previous experience in a medical office.
• Medical Terminology experience.
• Previous Switchboard, Call Center and heavy phone experience

Responsibilities

• Immediately responds to and follows department/HMC procedures for all codes and alarms.
• Answers, transfers, and directs incoming calls using a computerized database for information access.
• Relays Answering Service call information to on-call physicians as soon as possible.
• Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes.
• Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly.

Benefits

• Hunterdon Health is committed to providing a competitive benefit package to our employees.
• Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED