Dispatch Manager

TR MILLER HEATING AND COOLING•Plainfield, IL

22m•$63,000 - $75,000

About The Position

TR Miller is a fast-growing, award-winning home services company committed to excellence and investing in our people. We are seeking an experienced and energetic Dispatch Manager to lead our dispatch operations and drive technician efficiency, scheduling optimization, and exceptional customer service. This role oversees the daily performance of the dispatch team and collaborates closely with Service Managers, technicians, and Call Center leadership to ensure operational excellence and customer satisfaction.

Requirements

2+ years leadership experience in a Call Center, Dispatch or Customer Service environments
Excellent communication and time management abilities
Proficient with dispatching and CRM software systems (ServiceTitan preferred)
Ability to thrive in a fast-paced, customer-driven environment
Must be able to remain in a stationary position (seated) for prolonged periods (up to 8 hours/day)
Frequent use of computer, keyboard, and telephone headset
Everyone is required to submit a pre-employment background check prior to start date.
TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business.

Responsibilities

Lead daily dispatch operations to ensure efficient scheduling across HVAC, Plumbing, and Electrical service lines
Monitor technician routes, job progress, and availability to maximize productivity and prioritize emergency calls
Assign jobs accurately based on technician skill level while balancing workload distribution
Identify scheduling gaps and implement process improvements to increase efficiency and performance
Collaborate with the General Manager, Frontline Managers, and Call Center department to align scheduling with business goals
Coach, mentor, and develop dispatch team members to maintain a high-performance, customer-focused culture
Generate and analyze performance reports to support data-driven decision-making
Note: This job description is not intended to contain a comprehensive list of all activities, duties, and responsibilities that are required. Activities, duties, and responsibilities may change, or new ones may be added at any time, with or without notice.

Benefits

Pay: $63,000 – $75,000/annually based on experience including bonus potential
Schedule: Monday – Friday 7:00am – 4:00pm (Occasional Saturday coverage during peak season)
Weekly Paychecks
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term and Long-Term Disability
Pet Insurance
Met Law
Employee Wellness
Tuition Reimbursement
Up to Two weeks of Paid Time Off yearly
401(k) plan with a 4% company match
A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at TR Miller Heating, Cooling, and Plumbing.