DISPATCH MANAGER

M HOLDING CO•Phoenix, AZ

18h

About The Position

This position will be for the Marco and Mardian Family of Companies. Marco Crane & Rigging Co. is an established Crane company since 1956. Marco Crane has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 worldwide. Marco Crane, along with Marco Rigging, Mardian Concrete Pump Co., Mardian Equipment, and Mardian Transportation, has over 200 employees and operates in five different states in the Western U.S. Our Corporate Office is located in the heart of Phoenix, Arizona. We also have locations in Tucson, Flagstaff, San Diego, Yuma, and Salt Lake City. At the Marco/Mardian companies, we offer an environment that provides our employees with a world of opportunity yet is small enough that YOU can make an immediate difference! Our business is built on service and exceeding customer expectations. We are currently seeking a dynamic individual to join our team as Dispatch Manager. As an added bonus, we offer a business casual environment! Ideally, we are seeking a local candidate.

Requirements

Education: Sufficient formal and/or informal training to provide the ability to read and write at a level consistent with the requirements of the position; High School diploma (or GED) plus any combination of education and experience that would provide the required skill and knowledge for successful performance of this position
Know and adhere to all DOT regulations
Excellent customer service skills – dedicated to meeting the expectations of internal and external customers, with a focus on unparalleled service
Flexible and able to balance shifting priorities to meet deadlines
Strong problem-solving and analytical skills, and the desire to seek solutions
Excellent leadership skills - must be able to motivate others and provide complete, direct, and actionable feedback
Exhibit strong organizational skills and use resources effectively and efficiently
Commitment and willingness to devote great effort and time in order to reach goals
Strategic business focus and ability to anticipate future consequences and trends accurately
Ability to make decisions in a timely manner, sometimes with incomplete data and under tight deadlines and pressure
Proficient with Microsoft applications, specifically Excel, as well as industry-related dispatching software
If an offer is made, be able to pass a background, drug and alcohol screen
Advanced knowledge of industry, must be able to use consistent exercise of discretion and judgement
Advanced beyond basic proper use of grammar, punctuation, and spelling
basic mathematics
legal and proper telephone etiquette and techniques
standard office software applications
standard office equipment
Advanced beyond basic application of data processing in the maintenance of records and reports
Advanced beyond basic computer skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential
Expert knowledge of how to communicate clearly and concisely, both verbally and in writing.
Work intellectually in character in order to exercise independent decision making
Accurately type a minimum of 40 words per minute
Accurately and timely keep up with to-dos
Perform research and report results
Read and apply rules, regulations, and proofread material, and make necessary corrections
Work cooperatively and effectively with Management, staff, and the public
Demonstrate outstanding organizational skills and ability to prioritize work
The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to sit and stoop, kneel, crouch, or crawl.
The employee will frequently be required to stand and walk.
The employee must occasionally lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is frequently exposed to outside weather conditions.
The employee is frequently exposed to moving mechanical parts.
The noise level in the work environment is usually moderate to high.

Nice To Haves

7+ years of related experience, including supervision within the same industry, is a plus

Responsibilities

Assist in overseeing timely invoicing.
Verify billing documents
Run and Manage Open Shippers Report
Run and manage the Missing Ticket Report
Ensure that the Dispatch report is updated daily.
Work with managers and operators to ensure that all paperwork is correctly processed and turned in on a timely basis.
Work with sales and manage getting purchase orders.
Ensure that permit inspections are kept current and up to date.
Train and familiarize on reviewing repair invoices as backup for Operations Managers
Assist in analyzing the direct and indirect reports
Manage and supervise the squawk process, maintaining a schedule and follow-up system.
Work with individual dispatchers to increase efficiency and flow of daily duties, as well as cross-train with different companies.
Back up Dispatcher for employees who are sick or taking PTO days.
Responsible for the management and direction of the day-to-day operations.
Ensure effective inside sales, dispatch, order-taking and sales administration are performed.
Supervise the dispatchers to make sure related processes and systems are executed in a manner consistent with Company policy and best practices.
Provide scheduling and logistics support to the field employees.
Partner with cross-functional departments to accomplish mutual objectives.
Build trust with internal and external customers.
Maintain and improve order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel.
Attending Company and departmental meetings as directed
Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas
Participate in ongoing training, development, and certifications.
Assist with after-hours and weekend calls and logistics
BE A WORKING MANAGER!
Other duties as assigned.
Provide a safe work environment for all employees involved in daily operations.
Play an active role in building safety into our Company’s culture.
Provide visible leadership and continuous commitment to safety.
Make safety every employee’s responsibility at all levels and improve employee safety awareness.
Ensure employees follow safety policies and procedures and practice safe work habits.
Participate in finding solutions for safety and health problems.
Be proactive to prevent occupationally induced injuries and illnesses.
Ensure the training of all new and current personnel on safety policies and procedures.