Dispatch Manager

SouthernCarlson, Inc. • Tucker, GA

1d

About The Position

The Dispatch Manager oversees and optimizes the Company’s delivery and logistics operations, ensuring service excellence, compliance, and cost efficiency. This role is responsible for developing dispatch strategies, managing driver performance, and driving process improvements that align with company objectives.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field; or equivalent combination of education and relevant experience.
• 3 years of experience in logistics, transportation management, or dispatch operations, with at least 2 years in a supervisory or leadership role.
• Excellent organizational, communication, and problem-solving skills.
• Strong leadership and organizational skills with proven experience managing logistics or fleet operations.
• Ability to make independent, strategic decisions under time constraints.
• Understanding of DOT regulations, compliance, and routing systems.
• Analytical mindset with the ability to interpret and act on performance data.
• Excellent communication and conflict resolution skills.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Knowledge of and the ability to utilize basic technology and online tools.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Lead and manage all dispatch and transportation functions, including scheduling inbound vendor deliveries and outbound customer shipments using company fleet resources.
• Implement dispatch procedures and policies to improve route efficiency, on-time delivery, and service standards.
• Exercise discretion and independent judgment in planning driver assignments, resolving service issues, and prioritizing delivery routes to optimize productivity and cost.
• Oversee DOT compliance programs, ensuring all fleet and driver operations adhere to federal and state regulations.
• Manage and evaluate driver performance, including training, scheduling, and corrective action as necessary to maintain operational excellence.
• Resolve escalated customer or vendor issues, balancing customer satisfaction with operational priorities and company policy.
• Collaborate with operations and leadership teams to forecast delivery needs, align resources, and contribute to overall business planning.
• Follow all company safety policies and procedures, including proper use of required personal protective equipment (PPE).
• Perform other duties as assigned.

Benefits

• Competitive Compensation – Base salary + bonus
• Collaborative Family Culture – Team-first environment built on trust and respect
• Career Growth Opportunities – We promote from within and support long-term success
• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees