Dispatch InsideSales

CraneWorks•Birmingham, AL

About The Position

The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on-time pickup/delivery of equipment. The Dispatcher serves as the main point-of-contact for company drivers.

Requirements

Proficient with Microsoft 365 including Microsoft Word and Excel.
Exceptional relationship-building skills
Strong ability to multitask in a fast-paced environment
Excellent interpersonal and communication skills
Strong customer service communication skills
Detail-oriented professional with good judgment
Ability to multitask and remain organized
Strong customer service communication
High School Diploma or equivalent
Valid Driver’s License
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 50 pounds
Must be able to climb on and off heavy mobile equipment safely
Regular and predictable attendance is required

Nice To Haves

Crane knowledge, logistics & load chart knowledge a plus
Familiar with DOT oversize/overweight permits
Microsoft Office skills experience: Excel, Word, Adobe and Outlook
Visual Dispatch/Rentalman experience a plus
Familiar with 3D Lift Plan
Bachelor’s Degree preferred or relevant experience

Responsibilities

Take incoming sales call and provide industry leading customer service.
Dispatch cranes for incoming and outgoing deliveries
Maintain and manage customer contact lists to include future follow up to grow revenue.
Ability to work individually in a fast-paced environment
Uses consistent business processes to achieve desired results
Develop and maintain customer relationships.
Work with outside sales force to gain new customers.
Work with outside sales force to maintain and grow existing customers.
Execute specific sales initiatives as they are developed.

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