DISPATCH, EMERGENCY SERVICES SAFETY

Denver Public Schools • Denver, CO

2d • $28 - $30

About The Position

Receives emergency and non-emergency calls from administration, schools, members of the public, bus drivers, and District employees concerning students, accidents, community complaints, requests for information, requests for dissemination of information to other schools, groups, parents, or employees. Operates radio, telephone, and computer equipment to relay information or orders to proper District officials or first responders.

Requirements

• Minimum High School Diploma or GED
• 1+ year of Dispatch for a school district or a 911 center
• Receive and maintain a CCIC certification within 3 months of hire; Receives and maintains NIMS certifications within 3 months of hire
• Excellent computer skills with knowledge with Microsoft Office products including Word, Excel and Outlook
• Effective time management and organizational skills
• Effective communication skills, including excellent verbal and written communication skills
• Strong attention to detail
• Strong multi-tasking skills with the ability to handle multiple tasks in a fast-paced, high stress environment and operate multiple computers simultaneously
• The ability to make critical decisions independently and confidently
• Strong interpersonal skills
• Ability to handle sensitive and confidential matters and information regarding the District, students and citizens
• Demonstrated knowledge of telephone customer service skills
• Knowledge of industrial or school emergency response and reporting systems
• Ability to work any shift, 24 hours a day, 7 days a week, including working holidays and days where the District is closed due weather or other circumstances
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
• Live and work with a permanent home address in Colorado while working with us.
• Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

• Bachelor's Degree Preferred

Responsibilities

• Evaluates incoming information and operates in a calm and proficient manner under emergency and crisis situations, making critical decisions independently
• Receives emergency and non-emergency incoming telephone calls and dispatches applicable resources, including law enforcement, fire, and emergency medical services, ensuring adherence to protocols
• Monitors and maintains multiple software programs that control security alarms, fire alarms, elevator alarms, imminent freeze alarms, supervisory alarms, AC power fail alarms, and water pump alarms
• Monitors and maintains cameras for all buildings
• Monitors all District Safe to Tell and Gaggle reports
• Provides after-hours assistance to transportation

Benefits

• A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
• In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees