Dispatch Director / EMS Communications

CommuniCare Health Services

107d

About The Position

The EMS Dispatch Director is responsible for overseeing the daily operations of the emergency medical dispatch center. This role involves managing dispatch staff, ensuring efficient and effective dispatching of EMS resources, and maintaining compliance with all relevant regulations and protocols. The EMS Dispatch Director will also be responsible for developing and implementing policies, procedures, and training programs to enhance the performance and reliability of the dispatch center. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.

Requirements

• Bachelor’s degree in emergency management, public safety, healthcare administration, or a related field or equivalent experience.
• Minimum of 5 years of experience in emergency medical dispatch or a related field, with at least 3 years in a supervisory or management role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in dispatch software and communication systems.
• Ability to handle high-stress situations and make quick, effective decisions.
• Strong organizational and problem-solving abilities.

Nice To Haves

• Emergency Medical Dispatcher (EMD) certification (Preferred).

Responsibilities

• Leadership and Management: Supervise, mentor, and evaluate dispatch staff, including dispatchers and Supervisor personnel. Ensure adequate staffing levels are maintained to provide 24/7 dispatch coverage. Foster a positive and productive work environment.
• Operational Oversight: Manage the daily operations of the EMS dispatch center, ensuring timely and efficient dispatch of EMS resources. Monitor and evaluate the performance of the dispatch center, implementing improvements as needed. Ensure adherence to dispatch protocols and procedures.
• Policy Development and Implementation: Develop, implement, and maintain dispatch policies and procedures. Ensure policies are updated regularly to reflect best practices and regulatory requirements.
• Training and Development: Develop and conduct training programs for dispatch staff, including initial training and ongoing professional development. Ensure all dispatchers are certified and maintain required certifications.
• Technology and Systems Management: Oversee the maintenance and operation of dispatch software and communication systems. Collaborate with IT and other departments to address technical issues and implement system upgrades.
• Quality Assurance: Conduct regular audits and quality assurance reviews to ensure compliance with dispatch protocols. Address and resolve any performance issues or complaints related to dispatch services.
• Collaboration and Coordination: Work closely with EMS field operations, law enforcement, fire departments, and other agencies to ensure effective coordination and communication. Serve as a liaison between the dispatch center and other departments and external partners.
• Reporting and Documentation: Maintain comprehensive records of dispatch activities, incidents, and performance metrics. Prepare and present reports to senior management and regulatory agencies as required.
• Emergency Response: Participate in emergency response planning and coordination. Ensure the dispatch center is prepared to handle large-scale emergencies and disasters.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager