Dispatch Coordinator

Bulk Express TransportLawrenceville, GA
1dOnsite

About The Position

The dispatcher is responsible for supporting Class A CDL drivers, identifying issues, and using critical thinking skills to find solutions. Working together with Operations teams to ensure on-time service is met and equipment is utilized profitably.

Requirements

  • High school diploma or equivalent required.
  • Minimum of 2 years of local dispatch experience.
  • Excellent communication skills to collaborate with others under any type of condition.
  • Excellent clerical and organizational skills to keep track of schedules, routes, and personnel.
  • Fluent in Microsoft Office applications.
  • Knowledge of computers for scheduling and other dispatching duties.
  • Ability to work Monday to Saturday.
  • Ability to multitask with different, and sometimes conflicting, events happening at the same time.
  • Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
  • Ability to relay information in a fast-paced environment.
  • Must be bilingual (English/Spanish).
  • Safety-oriented and a team player.

Responsibilities

  • Set up daily and weekly pickup and delivery schedules.
  • Manage and effectively dispatch a fleet of trucks.
  • Manage the accuracy of delivery schedules.
  • Strategic planning and coordination taking into consideration a wide range of variables.
  • Maintain a strong line of communication with drivers, managers, and transfer stations.
  • Clearly and timely document pickup and delivery instructions tickets in the system to ensure no disruption in schedule or driver payroll processing.
  • Use our dispatch software to update loads, enter loads, monitor loads, and workflow.
  • Work with drivers to ensure they are providing proof of delivery and other shipping documents through the dispatch software app.
  • Notify the Dispatch Manager of all incidents, collisions, and mechanical issues. Reroute the driver’s schedule if needed to meet the customer’s demand.
  • Review payroll and ensure payroll employees are entering correct rates and changes made to any rates.
  • Calculate rates for potential and current customers.
  • Supervise and provide progressive discipline to drivers.
  • Review driver hours.
  • Ensure excellent customer service to customers.
  • Other duties as assigned.
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