Discord Support Moderator

Comfrt
3dRemote

About The Position

We are seeking a dedicated and organized Discord Support Moderator to help manage our community, assist with inquiries, and ensure a safe, welcoming environment that aligns with our brand values. The ideal candidate is proactive, detail-oriented, and passionate about fostering positive online interactions.

Requirements

  • Must have experience in customer support.
  • Strong communication skills, both written and verbal.
  • Detail-oriented with the ability to enforce guidelines consistently.
  • Comfortable working within a structured schedule.
  • Ability to manage multiple conversations while maintaining a positive community experience.

Nice To Haves

  • Discord user management experience is a plus.

Responsibilities

  • Assist with opening and managing Discord Ambassador tickets.
  • Handle all chat inquiries promptly, keeping conversations flowing smoothly and organized.
  • Monitor community activity to ensure compliance with brand regulations and chat guidelines.
  • Verify that all new members joining the community meet brand terms, conditions, and requirements.
  • Open and close chat channels according to the scheduled hours.
  • Maintain a professional, friendly, and approachable presence in all interactions.

Benefits

  • Opportunity to be part of a growing and vibrant online community.
  • Gain experience in community management and brand support.
  • Work in a supportive, creative environment where your ideas and growth are valued.
  • Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.
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