Discharge Coordinator - Temp
About The Position
The Discharge Coordinator is responsible for academic and discharge planning for clients at the Residential level of care. The Discharge Coordinator will assist the Primary Therapists, Program Directors, and families in identifying and securing the best after-care plan for each client. Aftercare plans can include, but are not limited to, long term treatment programs, Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), or various other outpatient services (i.e., individual therapy, weekly groups, etc.). The Discharge Coordinator will also follow up with alumni families and encourage them to complete outcomes surveys. This role will involve cross collaboration with the Outreach teams to provide follow up calls and support to families after Discharge.
Requirements
- Bachelor’s Degree preferred and/or relevant experience with case management
- Customer service experience preferred
- Previous case management experience preferred and/or experience working in Mental Health field
- Experience working with IEPs and school districts preferred
Responsibilities
- Connect with parents within 7 days of admission to start aftercare coordination
- Obtain ROI for client’s school and provide letter of enrollment (if requested)
- Collaborate with treatment teams to identify appropriate level of care based on clinical recommendations and program availability in client’s home area(if applicable)
- Remain in consistent contact with clinical teams and caregivers throughout the course of treatment to provide effective assistance with discharge preparation
- Present parents/guardian with referrals and suggestions for aftercare
- Request Releases of Information for outside providers when coordinating after-care plan
- Send clinical packets to potential aftercare providers as needed once ROIs are received
- Maintain accurate ongoing list of all clients’ anticipated discharge dates
- Utilize Salesforce to maintain working database of potential and utilized referrals for inpatient, long-term, wilderness, transport, ed consultants, special ed advocates and outpatient facilities
- Ensure Salesforce is current in accurately tracking all discharged clients and their final discharge plan
- Collaborate with outreach team to identify referral relationships and new referral options
- Meet weekly with each clinical team to discuss discharge plans for clients
- Attend weekly stepdown meetings to ensure smooth internal step downs for RTC clients
- Act as point of contact to the step-down facilities and provide all requested and necessary documents
- Collaborate with the outreach team in connecting with new referents and strengthening relationships with existing referents
- Assist families with providing referrals for special ed advocates
- Other duties as assigned by Aftercare Manager, Regional Director, or Vice President of Operations
- Reach out to families post discharge to complete discharge outcomes surveys
- Provide referral linkage to alumni families as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
