Discharge Planning Coordinator

TRILLIUM HEALTH RESOURCES

8h•Remote

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium Health Resources has a career opening for a Discharge Planning Coordinator to join our team! This position’s primary responsibilities include guiding and supporting members to step-down out of Hospitals, ED and/or crisis services, coordinating services and discharge planning that supports treatment/service needs and appropriate discharge to community resources. The Discharge Planning Coordinator is responsible for problem solving, advocacy, community, and network-outpatient referrals to support the member

Requirements

High School Diploma/GED and six (6) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population; OR Associate’s degree and four (4) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population; OR Bachelor’s degree and minimum two (2) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population; OR Equivalent combination of education/experience.
Must have a valid driver’s license
Must reside within North Carolina.
Must be able to travel within catchment as required.

Nice To Haves

Experience providing crisis intervention or crisis response to individuals within the behavioral health/mental health, developmental disabilities or substance abuse population preferred.
Fluent Spanish speaker preferred.

Responsibilities

Serve as a point of contact on Hospital/ED calls to assist with discharge planning and coordination of care needs following an ED/inpatient admission.
Provide short-term care coordination on a case-by case basis, which may include working with management to remove barriers to expedite ED discharge; for members who are inpatient, safe and timely discharge will be facilitated by providing viable and appropriate recommendations.
Link and/or refer members, guardians, hospital/ED staff and stakeholders to various services, providers or community resources specific to the population being served.
Participate on various cross functional projects or tasks.
Review and maintain data, information, and documentation.
Work collaboratively with internal departments to identify, communicate and track needed services, providers, and resources.

Benefits

Competitive benefits and work-from-home options for most positions
Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies