Discharge Coordinator

Midwest Eye Care Kenwood Surgery Center•Cincinnati, OH

About The Position

The Discharge Coordinator provides exceptional patient service, both in person and over the phone. This position requires a professional and warm presence while caring for our patients post-surgery.

Requirements

High School Diploma or Equivalent Certificate
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
Must possess reliable transportation
The ability to learn quickly, retain training, problem solve and think independently

Responsibilities

Notifies and updates the accompanying adult- provide real time updates by calling family members.
Places family member/ accompanying adult into a discharge room for the doctors and discharge nurse.
Making sure the patient has all their belongings.
Assists nursing staff with discharging paitent via wheelchair to their vehicle.
Cleans discharge rooms and wheelchairs daily.
Ensures all discharge rooms are stocked with snacks and refrigerators are stocked with drinks at the end of the day.
Records all refrigerator temperatures in the temp log.
Assists with telephone calls, taking any messages and following up with the patient afterwards if needed
Assists the front desk staff and surgical team to ensure the flow runs smoothly