Discharge at Delivery Patient Advocate
About The Position
Overview Job Summary: Work on site in hospital serving as primary liaison of the delivery @ discharge program. Assist pharmacy staff in the triaging discharge prescriptions, the delivery of filled prescriptions to the patients and collecting payment at the time of delivery. Responsibilities Job Duties: Identify and enroll patients to the discharge and delivery programs Serve as on-site liaison to hospital doctors, nurses and discharge coordinators to drive utilization of the delivery @ discharge program. Proactively identify opportunities for increased efficiencies as well as potential barriers to delivery @ discharge program Work closely with home pharmacy to ensure timely delivery of discharge prescriptions Highlight Kinney Drugs Rx services to discharge patient to aid in new customer retention Executes the plan – Able to learn and understand specific aspects of the pharmacy management system (i.e., adjudication queue) as well as our POS system; follows instructions and completes tasks with a sense of urgency Quality focused – understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures; accuracy with cash and related cash controls Assist in the Triaging of discharge prescriptions Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information Assess the workload, establish the prescription pick up time and queue the prescription for processing Assist in the delivery of prescriptions to the patient, including obtaining patient signatures Provide quality customer service to all customers Maintain confidentiality regarding all patient information Must keep current with all State and Federal requirements as related to conditions of employment Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned
Requirements
- Minimum: High School Diploma (or currently enrolled) or GED
- Required (Vermont Employees): Registered with the State of Vermont as a Pharmacy Technician
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
Nice To Haves
- Preferred: AS Degree or Higher
- Preferred: 3 years Hospital or retail pharmacy experience
Responsibilities
- Identify and enroll patients to the discharge and delivery programs
- Serve as on-site liaison to hospital doctors, nurses and discharge coordinators to drive utilization of the delivery @ discharge program.
- Proactively identify opportunities for increased efficiencies as well as potential barriers to delivery @ discharge program
- Work closely with home pharmacy to ensure timely delivery of discharge prescriptions
- Highlight Kinney Drugs Rx services to discharge patient to aid in new customer retention
- Executes the plan – Able to learn and understand specific aspects of the pharmacy management system (i.e., adjudication queue) as well as our POS system; follows instructions and completes tasks with a sense of urgency
- Quality focused – understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures; accuracy with cash and related cash controls
- Assist in the Triaging of discharge prescriptions
- Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information
- Assess the workload, establish the prescription pick up time and queue the prescription for processing
- Assist in the delivery of prescriptions to the patient, including obtaining patient signatures
- Provide quality customer service to all customers
- Maintain confidentiality regarding all patient information
- Must keep current with all State and Federal requirements as related to conditions of employment
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
