Patient Advocate

Sentara Health

1d • Onsite

About The Position

Sentara Norfolk General Hospital is hiring a Full-time, Rotating Shift, Patient Advocate for Guest Services. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services. Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected. Full-time, Rotating Shift, working Monday through Friday from 10 a.m. to 6:30 p.m., and be available to Rotate Weekends.

Requirements

• High School Diploma or Equivalent Required
• 2 years of customer service experience Required

Nice To Haves

• Bachelor's Degree Preferred
• Mediation Experience Preferred
• Microsoft Office Experience Preferred
• Patient Advocate Experience Preferred
• Strong Documentation Experience Preferred

Responsibilities

• Serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.
• Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.).
• Maintaining data system of customer issues for use in identifying areas for improvement.
• Protects the patient's rights; speaking out on the patient's family's behalf when necessary.
• Staff education to improve patient satisfaction is also expected.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED