DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

Arizona Department of Administration•Casa Grande, AZ

2d•$44,538

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://www.youtube.com/watch?v=Nik5MiXqOV8] to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Disabled Veterans Outreach Program (DVOP) Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided may be for one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will be required to utilize a business methodology that drives continuous improvement. Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Requirements

Knowledge of social, cultural and economic conditions that impact the populations and area(s) served.
Knowledge of special needs of minority groups and disadvantaged persons.
Knowledge of basic research, data gathering and interpretation and problem-solving techniques.
Knowledge of event planning and management, including communication and collaboration with key partners.
Skills in customer service, teamwork, collaboration, and interpersonal communication.
Skills in written and verbal communication, including public speaking and presenting.
Proficiency with Microsoft Office, Google, data base systems, and computers.
Ability to learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures.
Ability to use Labor Market Information, in-demand industry, occupation and job seeker data to advise and assist businesses in meeting workforce needs.
When assigned to highly specialized area or population, must be willing and able to work in a correctional facility or perform work in housing or farm locations and react quickly in emergency situations.
Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.

Nice To Haves

High school diploma or equivalent.
Two (2) years of public contact or customer service work experience, employment counseling, or recruitment.
Experience working with veterans.
As required by 38 U.S.C. § 4103A(b), state agencies are required to follow a specific preference order when filling positions: First, qualified service-connected disabled veterans, as defined by 38 U.S.C. § 4211 (3). Second, qualified eligible veterans, as defined by 38 U.S.C. § 4211 (4).

Responsibilities

Case Management: perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
Record Keeping: Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
Customer Service: provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).
Attend training required by program assignment.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation time and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities