Directors, Digital Product Management

American Express • Phoenix, AZ

2d • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Company seeks Directors, Digital Product Management to collaborate and coordinate across computer engineering and digital products teams, processing work through the product life cycle from discovery to development. Define risk management solutions and capabilities to scale across all digital acquisition products and journeys, and articulate architecture solutions to multiple audiences and levels. Devise release strategies in order to meet business outcomes and targets. Perform solution architecture for digital acquisition by leveraging software design concepts. Improve digital journeys of customers, drive service standardization, and improve digital solutions. Elevate the portfolio’s platform in collaboration with solution and enterprise architects.

Requirements

• Master’s degree in Computer Science, Engineering, Information Systems, or a related STEM field
• 2 years of experience with digital product development and business analysis in an enterprise setting.
• 2 years of experience with translating technical and business objectives into software solutions
• 2 years of experience with software development lifecycle and product launching capabilities in Agile and Scrum environments
• 2 years of experience with performing data analysis to gain organizational insights
• 2 years of experience with creating workflow diagrams using Visio
• 2 years of experience with linking business requirements and conducting User Acceptance Testing
• 2 years of experience with data visualization, reporting, and dashboarding to track key business indicators and product performance
• 2 years of experience with business logic implementation
• 2 years of experience with ensuring product security standards and protocols to authenticate, encrypt, and audit log data using SAML and XSS
• 2 years of experience with building intuitive UI applications and optimizing UI performance, including throughput, response time, and resource utilization
• 2 years of experience with functional prototyping of product use-cases to gain iterative customer feedback and implement business solutions
• 2 years of experience with supporting cloud-based applications (SaaS) hosted on AWS and SQL queries

Responsibilities

• Collaborate and coordinate across computer engineering and digital products teams, processing work through the product life cycle from discovery to development.
• Define risk management solutions and capabilities to scale across all digital acquisition products and journeys, and articulate architecture solutions to multiple audiences and levels.
• Devise release strategies in order to meet business outcomes and targets.
• Perform solution architecture for digital acquisition by leveraging software design concepts.
• Improve digital journeys of customers, drive service standardization, and improve digital solutions.
• Elevate the portfolio’s platform in collaboration with solution and enterprise architects.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees