Director

Chick-fil-A•Ames, IA

42d•Onsite

About The Position

A Director is tasked with leading the store operations on a day-to-day, moment-by-moment basis. They directly affect the growth and success of the restaurant by maintaining the vision of the Operator through operational success and excellence. They are a main point of contact as it pertains to the business as a whole. Specific Director roles include Human Resource, Marketing, Drive Thru, Hospitality, Kitchen Operations, Facilities and more. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Bachelor's Degree OR 3-5 years of experience in a related field
Work a minimum of 40 hours per week in the restaurant - including evenings, weekends and holidays (limited hours on most holidays); work in position alongside the team based on business needs; available to work a variety of hours in and outside of the restaurant.
Effectively coach and give direction.
Hold leaders and Team Members accountable for results.
Willing to perform the job they ask others to do.
Can effectively troubleshoot various issues that may arise.
Enthusiastically and passionately lead the entire store team, relate well to others.
Be well-versed in all Chick-fil-A procedures.
Strategic thinker, goal-oriented, tech-savvy
Mature and dependable, good moral character
Results and details oriented
Ability to make decisions quickly, excellent time management skills.
Detailed and keenly observant.
Passionate about building relationships with guests
Previous customer service experience preferred.
Hard-working
Team-oriented
Friendly
Honest
Great customer skills
Over 18+ years of age required
College degree preferred.

Nice To Haves

Previous leadership experience an asset.

Responsibilities

Grow the business.
Able to perform all the responsibilities of a leader such as opening and closing, providing direction, running breaks, handling guest concerns, etc.
Attend weekly meetings with other Directors.
Drive financial performance by providing feedback & suggestions on how to achieve financial goals.
Takes care of people - guests and Team Members.
Partner with Directors of Human Resources & Training to recruit, select, on-board, train, and retain team members.
Coach's leaders and Team Members; Supervise and lead teams of 3-15 direct reports, 50-80 Team Members
Meet with other leaders weekly on their goals.
Guard the Brand
Ensure that each any and every shift is consistent with the image and culture of Chick-fil-A