Director

Mrlp Llp•Long Beach, CA

6d•$110,000 - $150,000

About The Position

JOB SUMMARY: Oversight of a 20-person team with one manager and two supervisors to ensure a high volume of foreclosure matters are being handled in a timely and efficient manner, all client directives implemented, key performance indicators met, enhance processes and procedures, and ensure all client needs attended to promptly and correctly. Responsible for managing the team to meet the highest client expectations, achieve revenue and performance goals, and handle escalations quickly and effectively. DUTIES & RESPONSIBILITIES: Oversee daily operations of the West Coast Foreclosure team, ensuring adherence to state-specific foreclosure laws, investor guidelines, and regulatory requirements (including CFPB, California Homeowner Bill of Rights, and any applicable local ordinances); Monitor and drive key performance indicators, including timeline compliance, foreclosure sale success rates, and operational efficiency to achieve established revenue targets and performance goals including top scorecards; Proactively identify and resolve client escalations, high-profile files, and complex issues, serving as the primary point of contact for escalated matters and ensuring timely, satisfactory resolutions; Develop, implement, and continuously improve operational processes, workflows, and controls to enhance productivity, reduce delays, and maintain high standards of quality and compliance; Prepare and present regular performance reports and forecasts to senior management, highlighting achievements, risks, variances from goals, and recommended action plans; Reviewing all client directives and coordinating implementation of necessary changes as received from Client Communications; Coordinating and overseeing file onboarding; Collaborate with internal departments to resolve bottlenecks, streamline handoffs, and support cross-functional initiatives; Manage staffing levels, workload distribution, and resource allocation to optimize team performance and meet fluctuating volume demands while controlling operational costs; Direct and manage employees through leadership and coaching, including performance measurements; Serves as a liaison between management and departments; Lead training, mentoring, and professional development initiatives for the team to build expertise in foreclosure processes, client requirements, and emerging industry trends; Ensure robust quality control and audit processes are in place, including regular file reviews, error tracking, and corrective action implementation to minimize risk and client issues; Interpret, evaluate and apply critical thinking and independent judgment and decision making regarding change management policies and procedures; Participate in strategic planning for the Foreclosure department, including budgeting, technology enhancements, vendor evaluations, and process automation opportunities; Develop and maintain strong working relationships with vendors and other team, and foster a culture of accountability, continuous improvement, and client-focused service within the team; Will perform other duties and responsibilities as needed. SUPERVISORY RESPONSIBILITIES: This job requires supervisory responsibilities.

Requirements

Minimum High School diploma or equivalent
Bachelor's Degree or combination education and experience
3-5 years prior supervisory experience required
Demonstrated ability and knowledge of using computer software applications, including MS Excel, MS Word, MS PowerPoint, MS Outlook, and Internet Explorer, to streamline work and improve effectiveness and efficiency.
Experience using computer spreadsheets and database application for report generation.
Experience with a variety of data processing software and relational database systems for data retrieval, analysis and review.
Ability to increase skills and knowledge to facilitate the use of new systems and updated applications.
Demonstrated ability to read, analyze, and interpret legislation, technical procedures, policies, financial reports and to incorporate these into written documents as needed.
Strategic planning and execution capabilities, including contributing to departmental budgeting, resource allocation, workflow optimization, technology adoption, and process automation initiatives to support organizational growth and long-term operational excellence.
Proven ability to research, gather and organize information to produce concise reports using various resources.
Excellent interpersonal, as well as written and verbal communication skills (using grammatically correct written English and accurate typing) to interact with a variety of personalities at all levels of the organization.
Ability to work under pressure to meet tight deadlines and adapt to changing priorities.
Proven leadership and team management skills, with demonstrated ability to motivate, coach, develop, and hold accountable a sizable team in a high-volume, fast-paced, deadline-driven environment to consistently meet or exceed performance targets, revenue goals, and client satisfaction metrics.
Advanced analytical and problem-solving abilities, including interpreting complex performance data, identifying trends and process gaps, forecasting operational impacts, and driving data-informed improvements to optimize efficiency, quality, and financial outcomes.
High level of integrity, meticulous attention to detail, and strong risk awareness to uphold the highest quality standards, minimize errors, and support proactive quality control and audit processes in a heavily regulated industry.
Expertise in managing client escalations, high-profile files, and complex or sensitive matters, with a track record of timely resolution, clear communication, and converting potential issues into strengthened client relationships.

Nice To Haves

Previous experience with the mortgage default industry and related systems a plus.

Responsibilities

Oversee daily operations of the West Coast Foreclosure team, ensuring adherence to state-specific foreclosure laws, investor guidelines, and regulatory requirements (including CFPB, California Homeowner Bill of Rights, and any applicable local ordinances)
Monitor and drive key performance indicators, including timeline compliance, foreclosure sale success rates, and operational efficiency to achieve established revenue targets and performance goals including top scorecards
Proactively identify and resolve client escalations, high-profile files, and complex issues, serving as the primary point of contact for escalated matters and ensuring timely, satisfactory resolutions
Develop, implement, and continuously improve operational processes, workflows, and controls to enhance productivity, reduce delays, and maintain high standards of quality and compliance
Prepare and present regular performance reports and forecasts to senior management, highlighting achievements, risks, variances from goals, and recommended action plans
Reviewing all client directives and coordinating implementation of necessary changes as received from Client Communications
Coordinating and overseeing file onboarding
Collaborate with internal departments to resolve bottlenecks, streamline handoffs, and support cross-functional initiatives
Manage staffing levels, workload distribution, and resource allocation to optimize team performance and meet fluctuating volume demands while controlling operational costs
Direct and manage employees through leadership and coaching, including performance measurements
Serves as a liaison between management and departments
Lead training, mentoring, and professional development initiatives for the team to build expertise in foreclosure processes, client requirements, and emerging industry trends
Ensure robust quality control and audit processes are in place, including regular file reviews, error tracking, and corrective action implementation to minimize risk and client issues
Interpret, evaluate and apply critical thinking and independent judgment and decision making regarding change management policies and procedures
Participate in strategic planning for the Foreclosure department, including budgeting, technology enhancements, vendor evaluations, and process automation opportunities
Develop and maintain strong working relationships with vendors and other team, and foster a culture of accountability, continuous improvement, and client-focused service within the team
Will perform other duties and responsibilities as needed