Director

Chick-fil-A•Machesney Park, IL

27d

About The Position

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Directors are responsible for providing vision and strategy to improve daily operations and keeping team leaders accountable for each component of Operational Excellence. A Director's two main areas of focus are growing the business and coaching/developing team leaders. Directors lead by example and set the tone that others will follow. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Beginning January 1st 2024, Chick-fil-A Machesney Park will be locally owned and operated by an independent, franchised Operator who is passionate about helping people grow and being a bright spot in the community.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

Cast vision and execute strategy for a dedicated area of the business
Work with the Leadership team to achieve business goals
Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new team leaders, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Excellent communication skills, both written and spoken