Director, UX Design

The RealReal•San Francisco, CA

About The Position

At The RealReal, our Product Design team is dedicated to creating seamless, highly engaging, and aesthetically elevated e-commerce experiences that redefine luxury consignment. As we continue to scale our core marketplace and enhance our customer journey, we are introducing the Director, UX Design & Research role to lead our design strategy across all digital touchpoints. Reporting to the VP, Product & User Experience, you will manage a multidisciplinary team of designers and researchers while partnering closely with Product, Engineering, and Marketing leadership. If you are a visionary design leader with a passion for human-centered design, sustainable fashion, and building high-converting consumer platforms, this role offers the opportunity to shape the future of our digital ecosystem.

Requirements

8+ years of experience in UI/UX or product design, with a strong focus on high-traffic B2C e-commerce, retail, or marketplace platforms.
3+ years of experience managing and scaling high-performing product design teams in an agile environment.
Proven ability to establish, scale, and maintain comprehensive design systems across multiple platforms (web, iOS, Android).
Demonstrated expertise in user-centered design methodologies, advanced prototyping, and UX research, backed by a portfolio of high-impact, conversion-focused work.
Proficiency with industry-standard design and prototyping tools (e.g., Figma) and a deep understanding of accessibility standards (WCAG) and responsive design.
Proven ability to partner with and effectively influence cross-functional leadership across Product, Engineering, and Business teams.
Ability to travel as needed, up to 10%.

Nice To Haves

Direct experience designing for luxury fashion, the circular economy, or two-sided marketplace dynamics.
Experience championing the adoption of AI-based design tools, workflows, and personalization engines.
Strong familiarity with front-end technical constraints and capabilities (React, iOS, Android) to ensure seamless design-to-engineering handoff.

Responsibilities

Define and drive the overarching UI/UX vision and strategy for The RealReal’s global web and mobile platforms to ensure an intuitive, accessible, and high-converting customer experience.
Manage, mentor, and inspire a high-performing team of UX/UI designers and researchers, fostering a culture of design excellence and continuous learning.
Partner closely with Product Management, Engineering, Marketing, Branding, and Merchandising leaders to translate business objectives into customer-centric design solutions that drive revenue, retention, and loyalty.
Establish and govern scalable design systems to ensure visual consistency, accessibility (WCAG standards), and workflow efficiency across desktop, mobile web, and native apps.
Direct user research, usability testing, and data analysis initiatives, translating qualitative insights and quantitative metrics into actionable product design roadmaps.
Lead the end-to-end design lifecycle for major strategic initiatives, from conceptual wireframes and prototyping to high-fidelity visual design and engineering handoff.
Advocate for the user experience at the executive level, clearly presenting design concepts, roadmap progress, and the ROI of UX to cross-functional stakeholders.