Director UX Design

Safelite • Columbus, OH

19d

About The Position

The Director User Experience (UX) Design will play a key role in developing and implementing the vision, strategy and team needed to serve our customers digitally. They will lead the design exploration and innovation of our digital applications and websites, direct and mentor a team of UX designers, champion our user-centered design process, and build strong relationships with internal team members including Research, Brand, Product, Custom Communications, and Development. This role will require familiarity and understanding of research, design, and development processes including user testing, building prototypes, and sprint-based design.

Requirements

• Bachelor's Degree Human Factors, UX Design, Communication Design or related field preferred
• 10+ years Related experience User Experience or user interface design for digital products, or related work experience required
• Experience managing UX Design team required
• Exceptional communication and interpersonal skills including ability to present, interact with and influence all levels of management, internally and externally (High proficiency)
• Strong knowledge of user-centered design methodologies and best practices, including usability testing and user journey mapping (High proficiency)
• Familiar with platforms such as Webflow, Lookback, Maze, Wrike (Low proficiency)
• Strong experience using Figma, Miro, Adobe applications (High proficiency)
• Ability to work effectively in an Agile environment, including the ability to adapt quickly and effectively to changing requirements (High proficiency)
• Proficient in Microsoft products such as Word, Excel, PowerPoint, etc (Medium proficiency)

Responsibilities

• Directs and develops the strategy behind user experience efforts translates strategy into user experience objectives.
• Communicates designs and objectives with UI leadership team.
• Provides oversight in the development of user experience framework(s) that define the product value proposition to support product and services roadmap investments.
• Collaborates with Product Mangers and other cross-functional leaders to define, prioritize and implement strategic user experience design needs.
• Confidently presents recommendations to top levels of management to influence adoption of best-in-class digital designs.
• Manages Safelite's design system documentation and component library. Ensures document is updated as needed and is accessible to Safelite associates.
• Partners with Traffic Supervisor to manage project intake and assign workload to the team.
• Manage, lead, and mentor UX Design team members. Ensure routine responsibilities are performed and priorities are aligned with business goals.

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees