Director, Token Product & Solutions, North America

Visa•San Francisco, CA

1d•Hybrid

About The Position

The Director, North America (NA) Token is responsible for driving the adoption, performance, and ongoing evolution of network tokens in North America. This role helps define and execute a regional token strategy, builds and maintains the NA roadmap for token capabilities and experiences, and partners closely with clients and internal teams to deliver measurable outcomes aligned to in‑year priorities and Visa 2030 goals. The Director serves as a key product representative for network tokens with external clients and internal client-facing teams, translating market needs into clear requirements and scalable delivery plans. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
8+ years in payments with significant experience in product management, product commercialization, or solution management.
Familiarity with network tokenization, and token enablement across key ecosystem participants.
Experience partnering with issuers, acquirers, processors, gateways, token requestors, and merchants (e.g., commercial drivers, technical considerations, integration patterns).
Strong commercial acumen, including an understanding of core payment economics and drivers.
Excellent stakeholder management and executive communication. Ability to lead across a matrix and influence without authority.

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Hands‑on experience with VTS/token programs, token requestor ecosystems, and issuance/processor integrations.

Responsibilities

Contribute to and execute a North American strategy to drive token ubiquity in e‑commerce and other priority channels. Translate strategy into measurable plans, milestones, and workstreams.
Manage the regional product roadmap for network tokens, including experience improvements, platform capabilities, and commercialization readiness.
Identify, prioritize, and accelerate new token use cases relevant to NA based on client needs, ecosystem feedback, and market trends.
Collaborate with clients, internal client-facing teams, and global token product counterparts to align NA requirements with global priorities and delivery timelines.
Execute cross‑functional delivery across product, client support, and sales.
Represent network tokens with clients (issuers, acquirers, processors, gateways, and merchants). Communicate roadmap, benefits, and implementation guidance.