Director, Ticket Operations
About The Position
The Director, Ticket Operations - Internal Properties is responsible for overseeing all ticketing operations and box office functions related to live entertainment including comedy, magic shows, theater, venue tours and other affiliated properties/content. This role will lead both the initial establishment and operational management of ticketing functions for new internal venues, including system setup, staffing, policies, and processes, as well as the ongoing operation of those venues once launched. Duties include leading front and back of house ticket operations for multiple New York City venues, as well as participation in special projects as business needs dictate. The Director will work closely with business leaders, Ticketing leadership, Marketing, Digital, Ticket Analytics, Finance, and Building Operations to ensure operational excellence and maximize revenue. The Director, Ticket Operations will report to the Vice President, Ticket Operations.
Requirements
- 5+ years of experience in Ticket Operations and/or Box Office Operations, preferably in a theater or live events
- Bachelor's degree required
- Advanced knowledge of ticketing operations, including event builds, inventory management, and on-sale execution; experience with multiple ticketing platforms is highly preferred
- Experience managing ticketing system implementation and evaluating ticket vendors, including setup, configuration and process documentation
- Strong knowledge of Microsoft Excel, Word, PowerPoint and Outlook
- Keen attention to detail, strong conflict resolution, problem solving and decision-making skills
- Solutions-based problem solver with start-up mentality and creativity
- Demonstrates strong project management skills, including planning, coordinating, and executing complex initiatives across departments
- Excels at managing time and prioritizing tasks effectively while balancing multiple projects and deadlines
- Proven ability to build and maintain positive, collaborative relationships with colleagues, leadership, and external partners through strong communication and interpersonal skills
- Willing and able to work non-traditional hours, including nights, weekends, and holidays during event periods
Responsibilities
- Assist in sourcing, establishing processes, and implementing new ticketing system configurations as new operations launch
- Serve as the primary point of contact with each ticketing system vendor
- Build and maintain manifests and events in the ticket system
- Assist in building and managing internal inventory for live performances
- Oversee box office and ticket operations for live performances and act as the main point of contact for external parties
- Collaborate with the leadership team on business planning and strategy
- Strategize and explore different revenue driving techniques for live performances
- Work closely with Marketing, Sales, and Ticketing Analytics departments on upcoming on-sales, special promotions, pricing strategy, sales updates and overall execution
- Liaise with venue staff to manage box office staff and operations, including but not limited to training and scheduling
- Prepare and present reports for senior management regarding event sales, attendance, and inventory
Benefits
- Bonus eligibility
- Medical, dental, and vision coverage; HSA and FSA eligibility
- 401k Employer Match at 4%
- Competitive PTO policy & Company Holidays
- Parental leave policy eligible after 6 months of service; additional fertility benefits provided by Carrot Fertility
- Access to events at Barclays Center, subject to ticket availability
- Free lunch onsite Monday - Thursday; onsite barista bar
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Performing Arts, Spectator Sports, and Related Industries
Number of Employees
251-500 employees
