Assistant Director, Ticket Sales & Operations
About The Position
The Assistant Director of Ticket Sales and Operations plays a critical role in driving ticket revenue and managing daily ticket operations for the athletic department. This position requires a hands-on professional who actively sells tickets, oversees ticketing systems and processes, and supports game-day operations across multiple sports. The Assistant Director works closely with marketing, development, and external relations to maximize attendance, revenue, and fan experience while operating effectively in a lean, fast-paced environment. This role requires strong communication skills, organization, a customer-focused attitude, and the ability to handle a fast-paced environment.
Requirements
- Bachelor’s degree
- One year experience in ticket sales, customer service, or a related field
- Proficiency with ticketing software
- Strong interpersonal and communication skills
- Must be enthusiastic, collaborative, creative and able to think both strategically and tactically
- Ability to handle stressful situations and resolve conflicts effectively
- Flexibility to work evenings, weekends, and holidays as required
Nice To Haves
- A Master's Degree
- Prior ticket sales or customer service experience at the college or professional level
- Prior experience working with Paciolan ticketing software
Responsibilities
- Generate ticket revenue through direct outbound sales efforts including season tickets, mini-plans, group sales, and premium seating.
- Manage a personal sales portfolio driven to meet or exceed established departmental revenue goals annually.
- Develop relationships with alumni, corporate partners, community organizations, and campus partners to grow and advance ticket sales and attendance across ticketed sports.
- Assist in the planning and execution of sales campaigns, promotional nights, and targeted outreach initiatives.
- Support ticket sales and operations efforts for all assigned ticketed sports.
- Address customer inquiries, concerns, and complaints in a professional and courteous manner.
- Provide accurate information about events, including dates, times, locations, and ticket pricing.
- Resolve issues related to ticketing, such as refunds, exchanges, and lost tickets, in accordance with company policies.
- Assist with the setup and management of all ticketed events in the ticketing platform (Paciolan)
- Assist with the build out for upcoming events, manage inventory, pricing, seating maps, and promotional codes.
- Process ticket orders, account updates, exchanges, and refunds while ensuring accuracy and compliance.
- Generate sales and attendance reports as requested by supervisor.
- Ensure compliance with NCAA, conference, and institutional ticketing policies.
- Assist with event setup and operations as needed, including ticket scanning, guest check-in, and seating arrangements.
- Collaborate with event staff and other departments to ensure a seamless event experience for attendees.
- Generate and review sales reports, tracking performance and identifying trends.
- Maintain accurate records of customer interactions, transactions and feedback.
Benefits
- Tuition Remission for employees, spouses, and dependents
- Generous Retirement Contributions to support your future
- Comprehensive Health Coverage including medical, dental, and vision
- Fully Paid Insurance: disability, life, and AD&D
- Paid Parental Leave to support growing families
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
