Director, Support Consulting, CSO, Supply Chain Solutions

Manhattan Associates • Atlanta, GA

4d • Hybrid

About The Position

Director, Support Consulting, CSO, Supply Chain Solutions positions offered by Manhattan Associates, Inc. (Atlanta, Georgia). Manage client relationships at senior-most level and manage multiple teams (manager, principals, analysts, and consultants) in connection with multiple application suites. Manage budgets, timelines and processes for substantial company resources. Oversee development and implementation of strategies to handle changing business needs, such as support of new product and clients with multiple product lines. Monitor and make changes to processes based upon key case metrics (i.e. survey data). Oversee revenue targets and exercise responsibility for collections for billable services and identification of new revenue opportunities.

Requirements

• Requires a bachelor’s or foreign equivalent degree in computer science, engineering or related technical field
• 10 years of experience developing, supporting or implementing application software
• 7 years of experience managing projects and leading teams
• 3 years of experience implementing and supporting supply chain software
• Must be willing to travel domestically 25%
• Position reports to Atlanta, GA office. Telecommuting permitted in accordance with company policy, but must live within commuting distance of stated office.

Responsibilities

• Manage client relationships at senior-most level
• Manage multiple teams (manager, principals, analysts, and consultants) in connection with multiple application suites
• Manage budgets, timelines and processes for substantial company resources
• Oversee development and implementation of strategies to handle changing business needs, such as support of new product and clients with multiple product lines
• Monitor and make changes to processes based upon key case metrics (i.e. survey data)
• Oversee revenue targets and exercise responsibility for collections for billable services and identification of new revenue opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees