Director –Supply Chain Systems and Operations Management

Fleet Data Centers•Mercer Island, WA

55d•$180,000 - $225,000•Hybrid

About The Position

We are seeking a strategic and results-driven Director of Supply Chain Systems & Operations Management to lead the business requirements development, integration, and optimization of supply chain systems and associated processes for our global data center portfolio (from site development, construction, turnover, and full operations). This role will work with Fleet’s to-be identified Chief Information Officer to define business requirements and processes required for supply chain technology platforms, end-to-end procurement operations, vendor performance management, and cross-functional process alignment to support rapid data center deployment and expansion. In addition, this role will collaborate closely with Supply Chain, Finance, Design, Construction, and Engineering, etc., to define business requirements and data flow from capacity need through procure-to-pay milestones. The ideal candidate will bring deep expertise in supply chain business processes and transformation, supply chain systems, and continuous improvements within data center or mission-critical environments.

Requirements

Bachelor’s degree in Supply Chain, Industrial Engineering, Business, or a related field.
7+ years of progressive experience in supply chain operations, systems, or process optimization/transformation, including 3–5 years in a leadership role.
Experience in mission-critical or capital-intensive industries (e.g., data centers, construction, energy, industrial manufacturing).
Deep expertise in ERP, procure-to-pay, materials/inventory management, and vendor integration (e.g., via APIs, EDIs, etc.)
Proven record of accomplishment in implementing process improvement initiatives and driving operational excellence
Strong understanding of master data management to enable supply chain analytics, operational KPIs, and process re-engineering
Excellent communication, change management, and stakeholder engagement skills.
Ability to manage ambiguity and scale systems and operations in a rapidly growing environment.
Integrity and Ethical Standards: Build trust, ensure fairness, and foster long-term, transparent relationships with suppliers.
Effective Communication: The ability to clearly convey expectations and requirements to suppliers and negotiation parties, while understanding their needs and concerns. Comfortable delivering written and verbal presentations to internal leadership teams.
Emotional Intelligence (EQ): Ability to understand the emotions, cultural nuances, and motivations of others, while effectively managing one's own emotions during high-pressure negotiations.
Strategic Thinking: Recognize how supplier relationships and negotiations align with the broader organizational goals, while aiming for outcomes that benefit both parties.
Critical Thinking Skills: Finding innovative solutions and being flexible in addressing unexpected challenges.
Analytical Ability: Make data-driven decisions, assess cost structures, identify potential risks, ensuring informed and strategic outcomes.
Influence and Persuasion: Able to effectively advocate for their position, build consensus, and secure favorable agreements without compromising relationships.
Operational Paranoia: Anticipate risks, identify vulnerabilities, and proactively implement mechanisms to prevent and minimize disruptions and safeguard safety, security, availability, and scale.
Relationship Management: Cultivate trust, collaboration, and long-term partnerships, while building a broad network that provides valuable benchmarking, industry insights, and alternative sourcing options.

Nice To Haves

MBA, MS in Supply Chain or advanced degree in engineering or other quantitative disciplines
Experience in data center industry, an infrastructure service provider or similar technology company
Certifications such as CPSM, CSCP, or Six Sigma Black Belt

Responsibilities

Own the strategy, business requirements, and optimization for the successful implementation, and continuous improvement of supply chain systems (ERP, Design, Construction, and Operations, from all aspects of vendor requirements (Procure-to-Pay), materials management/inventory, reverse logistics, and key (master) data elements to support analytics platforms).
Lead the strategy for system integration efforts across procurement, construction, finance, and operations functions to ensure supply chain systems are optimized for data visibility, automation, and scalability.
Partner with the future CIO organization and the centralized IT organization including business teams to identify and streamline workflow enhancements to enable reporting, dashboards, and decision-support tools.
Work with key Supply Chain (Procurement) partners to standardize procure-to-pay along with vendor management operations. Develop the strategy for procurement operations to be utilized across our Supply Chain (inclusive of Procurement) and business teams across the portfolio of data centers, including:
Develop and maintain global SOPs, playbooks, and workflows for supplier onboarding, sourcing, contracting, associated approvals, and vendor management.
Drive continuous improvement initiatives to reduce cycle times, cost, and operational risk.