Director, Strategy, Transformation & PMO

Mastercard•Boston, MA

20h

About The Position

Mastercard is investing in a transformation of our global sales incentives across plan design, data transformation, systems implementation and operations. This transformation is a critical step in modernizing how we reward performance, scale our selling motions, evolve pipeline performance and support sustained growth. This initiative upgrades sales incentives across the enterprise to market‑benchmarked, globally aligned programs, while significantly improving transparency, governance, and operational efficiency. The Director of Strategy & Transformation is responsible for the project management of transformation and supporting the set-up of our new design, territory and quota teams. This includes partnering on developing and implementing globalized frameworks and practices to support the functions across the teams while engaging the three business lines, verticals and their regional partners. Cross-functional responsibilities include collaboration and impact analysis with sales incentives, reporting and process improvements underpinned by business insights and analytics. The role holder will be responsible for leading a dedicated team to deliver the following outcomes: Own the integrated transformation plan: Build and manage the end-to-end program plan across plan design, data transformation/data lake build, systems implementation, territory operations expansion, and operating cadence—with clear milestones, dependencies, and critical path. Cross-functional delivery leadership: Drive execution across P&C/Total Rewards, Sales, Sales Enablement (Core & CNPF) and Global Sales Excellence, Finance, Product, Data/Engineering, IT, Payroll, Legal/Compliance, and Regions—aligning scope, roles, decisions, and outcomes. Program governance & executive rhythm: Establish and run working groups, RAID (risks/actions/issues/decisions), and decision logs; surface trade-offs and recommendations for timely executive decisions. Calendar ownership (monthly/quarterly/annual close): Develop and manage the organization’s monthly, quarterly, and annual close calendar (quota/incentive cycles, accruals, payroll cutoffs, reporting, attestations, and audit checkpoints), ensuring predictable delivery and stakeholder readiness. Integrated design-to-build-to-run orchestration: Coordinate handoffs from incentive plan design → requirements → configuration/build → testing → deployment → run-state, ensuring documentation, controls, and readiness at each stage. Data lake and metric modernization oversight: Lead delivery of the metric data model, data governance, and lineage needed to support plan measures, reporting, statements, and finance alignment—ensuring scalability and reusability. Systems implementation management: Partner with the implementation partner on scope and deliverables within the systems project. Territory and quota operations growth & operating model build: Support the territory and quota directors to stand up the territory operations capabilities (processes, SLAs, tools, roles), and establish an operating cadence for annual planning and in-year changes. Project KPI tracking and milestones tracking. Change management & communications coordination: Partner with change/comms leads to plan stakeholder engagement, training, adoption, and release communications; ensure field readiness and minimal disruption. Strategic opportunity vetting & scope scalability: Continuously identify, assess, and prioritize opportunities to upgrade scope and scalability (new capabilities, automation, reporting, governance enhancements), presenting business cases and sequencing recommendations throughout the program.

Requirements

Experience in designing and operating standardized program frameworks and governance structures
Ability to translate insights into actionable plans
Strong business acumen and commercial awareness
Strategic and collaborative work approach across various business lines, functions, and regions
Excellent managerial, interpersonal, written, and verbal communication skills

Responsibilities

Own the integrated transformation plan: Build and manage the end-to-end program plan across plan design, data transformation/data lake build, systems implementation, territory operations expansion, and operating cadence—with clear milestones, dependencies, and critical path.
Cross-functional delivery leadership: Drive execution across P&C/Total Rewards, Sales, Sales Enablement (Core & CNPF) and Global Sales Excellence, Finance, Product, Data/Engineering, IT, Payroll, Legal/Compliance, and Regions—aligning scope, roles, decisions, and outcomes.
Program governance & executive rhythm: Establish and run working groups, RAID (risks/actions/issues/decisions), and decision logs; surface trade-offs and recommendations for timely executive decisions.
Calendar ownership (monthly/quarterly/annual close): Develop and manage the organization’s monthly, quarterly, and annual close calendar (quota/incentive cycles, accruals, payroll cutoffs, reporting, attestations, and audit checkpoints), ensuring predictable delivery and stakeholder readiness.
Integrated design-to-build-to-run orchestration: Coordinate handoffs from incentive plan design → requirements → configuration/build → testing → deployment → run-state, ensuring documentation, controls, and readiness at each stage.
Data lake and metric modernization oversight: Lead delivery of the metric data model, data governance, and lineage needed to support plan measures, reporting, statements, and finance alignment—ensuring scalability and reusability.
Systems implementation management: Partner with the implementation partner on scope and deliverables within the systems project.
Territory and quota operations growth & operating model build: Support the territory and quota directors to stand up the territory operations capabilities (processes, SLAs, tools, roles), and establish an operating cadence for annual planning and in-year changes.
Project KPI tracking and milestones tracking
Change management & communications coordination: Partner with change/comms leads to plan stakeholder engagement, training, adoption, and release communications; ensure field readiness and minimal disruption.
Strategic opportunity vetting & scope scalability: Continuously identify, assess, and prioritize opportunities to upgrade scope and scalability (new capabilities, automation, reporting, governance enhancements), presenting business cases and sequencing recommendations throughout the program.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement