Director Strategic Account Operations

. Crane Worldwide Logistics . • Houston, TX

6d • Onsite

About The Position

Essential Job Functions Liaising with vendors building day-to-day and strategic operational relationships and setting and carrying out account growth and retention strategies Synchronizing support across the globe with relevant stakeholders and assuming accountability for results Internal and external business reviews on a regular schedule to be shared collaboratively with team members in each region and with Executive Sponsors. Partners with and coordinates internal company resources to achieve business objectives, maintain account satisfaction, and ensure that the company's specialty services support client needs while achieving acceptable margins Provides strategic direction, support and coaching to team members Works to develop employees’ skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues Manages a high caliber team of employees Engages in all strategic RFQ opportunities Ensures ISO Compliant corrective process being administrated timely and thoroughly from point of defect awareness through corrective action implementation and completion 50% client facing role Financial Ensures consistency of the process and our performance so company has a scalable operation to grow on Manages cost and revenue to ensure proper yield so (Earnings before Interest, Depreciation, Taxes and Amortization) EBIDTA targets are achieved for the assigned account(s) Ensures global compliance on collections process to invoice properly and bill and collect timely o Maintains AR below percentage in accordance with company goal Other duties as assigned Other Skills & Abilities Excellent written and verbal communication skills Demonstrates effective negotiation and closing techniques Excellent organization and problem solving skills Functions well both independently and in a team setting Proficient in both Excel and Microsoft Word Physical Requirements Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components Sitting for extended periods of time Vision abilities required by this job include close vision and the ability to adjust focus Attendance and presence at work-site is an expectation Education & Experience High School Degree or GED required. Bachelor's Degree preferred 5 - 7 years of related experience 3 – 5 years of industry experience preferred CERTIFICATIONS AND LICENSES Professional certification may be required in some areas. WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: http://www.dhs.gov/e-verify Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Requirements

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem solving skills
• Functions well both independently and in a team setting
• Proficient in both Excel and Microsoft Word
• High School Degree or GED required.
• Bachelor's Degree preferred
• 5 - 7 years of related experience
• 3 – 5 years of industry experience preferred
• Professional certification may be required in some areas.

Responsibilities

• Liaising with vendors building day-to-day and strategic operational relationships and setting and carrying out account growth and retention strategies
• Synchronizing support across the globe with relevant stakeholders and assuming accountability for results
• Internal and external business reviews on a regular schedule to be shared collaboratively with team members in each region and with Executive Sponsors.
• Partners with and coordinates internal company resources to achieve business objectives, maintain account satisfaction, and ensure that the company's specialty services support client needs while achieving acceptable margins
• Provides strategic direction, support and coaching to team members
• Works to develop employees’ skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues
• Manages a high caliber team of employees
• Engages in all strategic RFQ opportunities
• Ensures ISO Compliant corrective process being administrated timely and thoroughly from point of defect awareness through corrective action implementation and completion
• 50% client facing role
• Ensures consistency of the process and our performance so company has a scalable operation to grow on
• Manages cost and revenue to ensure proper yield so (Earnings before Interest, Depreciation, Taxes and Amortization) EBIDTA targets are achieved for the assigned account(s)
• Ensures global compliance on collections process to invoice properly and bill and collect timely
• Maintains AR below percentage in accordance with company goal
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED