Director Station Operations

Alaska Airlines • New York, NY

1d

About The Position

The Director Station Operations sets the long-term strategy for driving a safe, reliable operation while maintaining the highest standards in customer service for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, this role establishes strategic goals and direction for a team of operational leaders to ensure the station(s) responsible for meet performance objectives and compliance guidelines, and regularly evaluate facility plans to ensure optimum efficiency, productivity, and financial performance.

Requirements

• 8 years of experience in same field or related area.
• 5 years of leadership experience, with at least 2 years directly leading people.
• Bachelor’s degree , or an additional two years of relevant training/experience in lieu of this degree.
• Strong track record of effectively managing teams, with experience developing and mentoring employees through engagement.
• Strong track record delivering on all required performance metrics, goal and objectives as directed.
• Working knowledge of fiscal control systems, staffing processes, safety, and security compliance.
• Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.
• Skilled at making and defending tough decisions, while demonstrating care and concern for the opinions of others, both inside and outside the organization.
• Excellent communication skills (verbal, written, and interpersonal).
• Proactive, enthusiastic, creative, and willing to try new approaches.
• Ability and willingness to travel extensively (70-80%).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Establish strategic goals and direction for team of station leaders.
• Set long-term strategy for operational plans to ensure the station meets performance objectives and compliance guidelines.
• Evaluate facility plans regularly to ensure optimum efficiency, productivity, and financial performance of station(s) of responsibility.
• Shape culture of the team through action, presence, and reinforcement of behaviors, including open and honest, clear, two-way communication with front line and field supervisory staff.
• Oversee procedures for new station operations, coordinate with other departments to provide assistance and ensure all start-up requirements are met.
• Influence between all stations within designated region and provide strategic recommendations to other appropriate stations and regions to ensure adequate support services are provided.
• Develop budget for region and review regularly to ensure financial objectives and all guidelines are met.
• Manage alliance, supplier, and CPA (capacity purchase agreement) relationships.
• Establish strong, collaborative relationships with union leadership.
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines.
• Facilitate succession planning and career progression through the identification of career development opportunities via developmental assignments and formal/informal training.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status
• Select number of confirmed travel credits provided annually
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director