Director/Sr. Director - Engineering Strategy & Operations

Salesforce.com, Inc. • Palo Alto, CA

34d

About The Position

The Director/Senior Director of Engineering Strategy and Operations is a vital member of the engineering leadership team, responsible for driving operational excellence and strategic alignment across the global engineering organization. This leader will partner with the EVP of Engineering and other executives to align engineering processes, resources, and roadmaps with company goals. The role serves as a critical link between engineering execution and business strategy, ensuring efficiency, high-quality outcomes, and alignment with broader company objectives. We seek a seasoned leader to scale engineering operations programs. As part of the Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to solve complex customer challenges using the Salesforce Platform. The ideal candidate is a data-driven, people-centric leader blending strategic thinking, operational discipline, and deep understanding of modern engineering practices. You will define onboarding, technical training, and engagement models to prepare engineers to deliver secure, scalable, and high-performance solutions. Your efforts will accelerate platform adoption, enhance technical health, and improve customer time-to-value. This is a hands-on leadership position combining strategic program ownership, technical acumen, and operational scale. You will collaborate closely with cross-functional partners across Product, Engineering, and Customer Success to instill engineering rigor and deliver impactful solutions.

Requirements

• 15+ years of engineering experience in SaaS or enterprise software, including 8+ years in a leadership role.
• Proven experience scaling engineering teams and operations in fast-paced environments, with expertise in change management and scaling operational frameworks.
• Track record managing cross-functional, globally distributed engineering teams and large-scale programs.
• Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices.
• Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.
• Expertise in software development lifecycle (SDLC), DevOps, Agile, and CI/CD.
• Operational mindset with experience scaling global programs and managing technical processes.
• Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Responsibilities

• Lead and grow a team of technical enablement leads and program managers responsible for scaling engineers globally.
• Foster a culture of engineering excellence, continuous learning, and customer-first problem-solving.
• Provide technical mentorship and architectural guidance.
• Build career pathways for engineers from onboarding to technical leadership.
• Define the technical vision for the engineering program, ensuring alignment with Salesforce platform best practices and product roadmaps.
• Build scalable onboarding, training, and certification programs for deep Salesforce technical expertise (Platform, Revenue Cloud, Industries solutions).
• Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements.
• Drive operational frameworks for knowledge sharing, reusable code assets, and engagement playbooks.
• Use data-driven insights to evaluate program outcomes and refine future strategies.
• Partner with Product and Engineering to align field feedback with product improvements.
• Collaborate with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success.
• Serve as the technical escalation point for complex deployments and customer blockers.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees