Director, Solutions Engineering

GoFundMe•San Francisco, CA

5h•Hybrid

About The Position

Want to help us help others? We’re hiring! GoFundMe Pro (formerly Classy) is seeking a Director, Solutions Engineering to lead and scale our Solutions Engineering function as we continue to grow our enterprise business. This role sits at the intersection of sales, product, engineering, and customer success—and is responsible for ensuring we deliver technically sound, scalable, and compelling solutions to our most strategic nonprofit customers. Reporting into the Senior Director of Solutions & Partnerships, this leader will manage and develop a team of Solutions Engineers while also remaining deeply engaged in complex deals, strategic accounts, and cross-functional initiatives. You’ll shape how we show up technically in the market, how we partner with Sales, and how customer feedback informs our roadmap. This is a high-impact leadership role for someone who has lived the enterprise SE motion, knows how to coach & mentor senior technical talent, and can translate complexity into clarity—both for customers and internal teams. Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week.

Requirements

12+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or related technical pre-sales roles.
Prior experience leading SE teams, with a strong point of view on what “great” looks like.
As a player-coach, you’ll remain deeply involved in complex customer solutioning while setting the bar for technical excellence, storytelling, and execution across the team.
Deep technical fluency across SaaS platforms, APIs, integrations, and enterprise architectures.
Strong familiarity with Salesforce ecosystems and complex system integrations.
Proven success supporting enterprise sales cycles with long timelines and multiple decision-makers.
Exceptional communicator with the ability to engage credibly with executives, technical stakeholders, and internal teams.
Comfortable operating at both strategic and tactical levels—from setting direction to jumping into a deal.
Builder mindset: excited to shape processes, develop people, and evolve a function over time.
Passion for mission-driven work and helping nonprofits leverage technology for impact.

Nice To Haves

Experience supporting enterprise nonprofit, fundraising, or mission-driven organizations.
Background working closely with Product and Engineering teams to influence roadmap decisions.
Familiarity with middleware, data pipelines, security considerations, and enterprise IT environments.
Experience in scaling pre-sales teams

Responsibilities

Solutions Engineering Leadership & Team Development
Lead, mentor, and grow a team of Enterprise Solutions Engineers supporting complex, high-value nonprofit customers.
Set expectations, best practices, and quality bars for technical discovery, solution design, demos, and customer engagement.
Coach SEs on executive presence, technical storytelling, and navigating long, multi-stakeholder enterprise sales cycles.
Partner with Recruiting and cross-functional leaders on hiring, onboarding, and team scaling.
Enterprise Sales & Technical Strategy
Serve as a senior technical leader on the most complex and strategic enterprise opportunities.
Partner closely with Sales leadership to align on deal strategy, technical positioning, and resource allocation.
Ensure consistency and rigor in how solutions are architected, communicated, and positioned across the funnel.
Support RFPs, security reviews, integrations discussions, and architectural evaluations as needed.
Cross-Functional Partnership
Act as a key bridge between Solutions Engineering, Product, Engineering, Professional Services, and Customer Success.
Ensure smooth handoffs from pre-sales to post-sales, with clear solution context and technical documentation.
Provide structured, actionable feedback from the field to inform product roadmap and prioritization.
Collaborate on enablement, tooling, and documentation to support scale and repeatability.
Operational Excellence & Enablement
Establish and evolve SE processes, frameworks, and artifacts (discovery templates, solution diagrams, demo strategy, etc.).
Improve forecasting accuracy, deal support models, and capacity planning.
Help define success metrics for the Solutions Engineering function and drive continuous improvement.
Contribute to thought leadership, internal training, and best-practice sharing across the org.

Benefits

Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.

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