Director, Solutions Engineering

Culture Amp•Chicago, IL

5d•Hybrid

About The Position

Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com . About the Role As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function. You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success. This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.

Requirements

8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space.
Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations.
Proven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs.
Strong leadership skills with experience managing or mentoring team members.
Exceptional ability to simplify complex technical problems and translate them into business value.
Experience working in a pre-sales environment, including RFP processes and executive presentations.
Passion for innovation and continuous improvement in customer-centric solutions.
Candidates must be located in one of Culture Amp's hubs (e.g., New York, Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration.

Responsibilities

Team Leadership and Development Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise. Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success). Provide ongoing coaching and development opportunities to help team members excel in their roles.
Customer-Centric Solutions Delivery Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects. Act as a trusted advisor, aligning customer needs with Culture Amp's solutions while demonstrating our competitive differentiation. Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins.
Enablement and Scalability Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success. Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets. Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
Driving Metrics and Innovation Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value. Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team. Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities. Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results.
Operational Excellence Build and maintain a repository of technical documentation, best practices, and enablement materials. Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness. Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting.

Benefits

Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
Extended year-end breaks: An extended refresh period at the end of year
Excellent parental leave and in work support program available from day 1 of joining Culture Amp
5 Social Impact Days a year to make a positive impact on the community outside of work
MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
Medical insurance coverage for you and your family (Available for US & UK only)