Director, Solutions Design and Implementation

Pearl Health • New York City, NY

1d • $155,000 - $190,000

About The Position

This role will shape how primary care providers succeed in value-based care, directly influencing the health outcomes of Medicare patients across the nation. As a key member of the Product Solutions team, you will own the architecture of how we deliver value – starting from deal shaping through optimized Product delivery. Who We Are Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. What You'll Do You will own the end-to-end journey of our customer solutions – from pre-sale discovery to post-sale implementation and optimization. This role ensures that our offering is delivered with precision and scales sustainably. You will collaborate with teams across the organization – including Growth, Product Management, Customer Success, and Operations – to build and execute discovery playbooks, workflow tools, and implementation blueprints. This role will report to the VP, Product Solutions.

Requirements

• 6+ years of experience in Product, Solutions Design, or Strategy & Operations at a health care technology company or top consulting firm.
• A Bachelor’s degree or equivalent work experience.
• Significant client-facing experience, ideally at the Enterprise level.
• Experience using data to drive outcomes, with proficiency in Excel/Google Sheets and business intelligence tools.

Nice To Haves

• Experience in the value-based care space.
• Provider-facing client experience.
• Experience with EHR integration and configuration.
• Experience working within a high-growth startup environment.

Responsibilities

• Pre-Signature / Pre-Launch Product Discovery: Validate and shape prospective customer needs; identify solution gaps between client needs and Pearl’s offerings; collaborate on solution proposals to ensure business impact, feasibility, and alignment with Product strategy; lead Product RFP inputs for prospects and solidify solution commitments.
• Solution Design: Translate commitments and known gaps into executable solutions; serve as the bridge between customer expectations, product capabilities, and custom solution delivery; develop standard best practice workflow tools.
• Product Delivery: Support customer implementation and configuration of solutions; develop and execute repeatable frameworks that can be customized to the complexities of a given client; oversee implementation projects and Product training.
• Ongoing Optimization: Orchestrate systematic optimization programs and tool development to improve Product adoption and delivery effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees