Director, Software Engineering (Salesforce)

AssistRx•Orlando, FL

About The Position

AssistRx is a healthcare technology company transforming how patients access life-saving specialty therapies. We partner with pharmaceutical and biotech manufacturers to remove friction across the patient journey by connecting manufacturers, prescribers, providers, and patients through modern, scalable technology. Our flagship platform, iAssist℠ , enables faster therapy initiation, greater accuracy, improved adherence, and measurable outcomes—helping patients start and stay on therapy when it matters most. We are seeking a Director of Salesforce Engineering to lead and scale a multi-team Salesforce organization supporting mission-critical, client-facing healthcare platforms. This is a hands-on technical leader and people executive role for someone who has built, led, and matured leaders of teams , not just individual contributors. You will own the delivery, technical excellence, and operational rigor of our Salesforce ecosystem—particularly Service Cloud and Experience Cloud —while partnering closely with Product, Client Services, and Executive Leadership to meet aggressive timelines in a regulated, high-growth environment. This role is ideal for a leader who thrives in complex, deadline-driven environments , brings strong Salesforce architectural judgment , and knows how to develop managers while maintaining delivery predictability.

Requirements

Proven “leader of leaders” experience : leading managers who lead teams in a software engineering environment
Deep Salesforce engineering background , including Service Cloud and Experience Cloud
6+ years of hands-on software engineering experience, preferably in Salesforce-centric ecosystems
6+ years partnering with business and technical stakeholders in complex, deadline-driven environments
Strong experience leading delivery, production support, incident response, and operational planning
Demonstrated ability to scale teams while maintaining quality and accountability
Experience working with distributed and nearshore/offshore teams
Strong working knowledge of Agile/Scrum delivery models
Experience with tools such as JIRA, Azure DevOps, or similar

Nice To Haves

Healthcare, life sciences, or regulated SaaS environments
Experience supporting external, client-facing enterprise platforms
Salesforce certifications (Architect, Platform Developer, Service Cloud, Experience Cloud)
Experience driving platform modernization or large-scale Salesforce transformations

Responsibilities

Lead a multi-layered Salesforce engineering organization , including Development Managers, Salesforce Developers, Salesforce Administrators, and nearshore/offshore teams
Act as a leader of leaders , coaching Development Managers on execution, prioritization, technical decision-making, and people leadership
Build a culture of accountability, urgency, psychological safety, and continuous improvement
Drive clear goal-setting, performance management, succession planning, and talent development across teams
Partner cross-functionally to align engineering priorities with product, client delivery, and business outcomes
Navigate a matrixed organization with multiple stakeholders and competing priorities while maintaining focus and clarity
Serve as the senior technical authority for AssistRx’s Salesforce ecosystem, with deep expertise in Service Cloud and Experience Cloud
Provide architectural oversight across Apex, Lightning Web Components, Flows, integrations, and event-driven architectures
Ensure Salesforce solutions are secure, scalable, compliant, and support enterprise healthcare use cases
Establish and enforce engineering standards, code quality practices, CI/CD discipline, and platform governance
Collaborate with peer Directors to align tools, patterns, and best practices across engineering teams
Own sprint planning, backlog health, and delivery predictability across multiple Salesforce teams
Ensure Agile/Scrum practices are consistently executed and continuously improved
Proactively surface and manage risks, dependencies, capacity constraints, and delivery tradeoffs
Lead incident management, production support, escalation processes, and on-call rotations
Drive operational excellence across change management, security, compliance, and release management
Ensure teams are trained, enabled, and prepared to meet evolving technical and regulatory demands