Director, Servicing Governance Oversight

Freedom Mortgage

About The Position

Summary: The Director, Servicing Governance Oversight leads the design, execution, and continuous improvement of servicing governance and audit programs across the organization. This role is responsible for developing new audit test requirements, enhancing existing control frameworks, and ensuring compliance with regulatory, investor, and internal policies. This position requires deep expertise in mortgage servicing operations, regulatory compliance, and risk management, along with strong technical capabilities in data analysis and reporting. The Director will leverage data platforms such as Snowflake, SQL, and business intelligence tools to monitor performance, identify risks, and drive actionable insights. Essential Job Duties and Responsibilities: Develop, implement, and maintain servicing governance frameworks across all lines of business. Design and execute audit testing strategies, including development of new test requirements and enhancement of existing controls. Ensure compliance with regulatory, investor, state, and federal guidelines. Lead servicing audits and control assessments, identifying gaps, risks, and remediation strategies. Partner with Compliance, Legal, Risk, and Operations teams to ensure alignment with regulatory requirements. Oversee and manage third-party/vendor relationships including performance monitoring and compliance adherence. Develop and maintain control documentation, audit procedures, and governance standards. Utilize Snowflake and SQL to extract, analyze, and validate servicing data. Build dashboards and reporting using Tableau or similar tools. Analyze large datasets to identify trends, risks, and control failures. Establish and track key risk and performance indicators. Lead issue management and remediation efforts. Provide executive-level reporting on audit outcomes and risks. Continuously improve governance processes. Lead and mentor team members. Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Deep understanding of government regulations and policies, particularly in the mortgage industry Excellent knowledge of compliance frameworks and audit processes related to mortgages Strong leadership and team management skills Exceptional communication and negotiation skills Analytical and strategic thinking abilities Minimum of 10 years of experience in government relations, compliance, audit, and mortgage roles Proven track record of successfully managing mortgage compliance and audit functions Experience working with regulatory agencies, government officials, and mortgage industry stakeholders Education and/or Experience: Bachelor’s degree in Business, Finance, Analytics, or related field required 8–10 years of mortgage servicing experience in compliance, audit, or governance Strong knowledge of servicing regulations and investor guidelines Experience developing audit frameworks and control testing Hands-on experience with Snowflake or similar platforms Advanced SQL and data analysis skills Experience with Tableau or BI tools Experience managing vendors and third-party oversight Strong leadership experience Certificates, Licenses, Registrations: None Required Work Complexity: Problems and issues faced are difficult. Problems typically impact multiple departments. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers’ lives and the communities in which they live fuels our ambition. We’re driven by boundless stamina and an unwavering focus on continuous collaboration, relentlessly seeking the right solutions for every customer and every loan every day. Here at Freedom, we’re ambitious, restless, and hungry to reach new heights for our customers and for ourselves. We’re deeply committed to caring for the communities in which we work. Focused and determined, we’re wired to help our customers and each other as we continue to achieve incredible results.

Requirements

Deep understanding of government regulations and policies, particularly in the mortgage industry
Excellent knowledge of compliance frameworks and audit processes related to mortgages
Strong leadership and team management skills
Exceptional communication and negotiation skills
Analytical and strategic thinking abilities
Minimum of 10 years of experience in government relations, compliance, audit, and mortgage roles
Proven track record of successfully managing mortgage compliance and audit functions
Experience working with regulatory agencies, government officials, and mortgage industry stakeholders
Bachelor’s degree in Business, Finance, Analytics, or related field required
8–10 years of mortgage servicing experience in compliance, audit, or governance
Strong knowledge of servicing regulations and investor guidelines
Experience developing audit frameworks and control testing
Hands-on experience with Snowflake or similar platforms
Advanced SQL and data analysis skills
Experience with Tableau or BI tools
Experience managing vendors and third-party oversight
Strong leadership experience

Responsibilities

Develop, implement, and maintain servicing governance frameworks across all lines of business.
Design and execute audit testing strategies, including development of new test requirements and enhancement of existing controls.
Ensure compliance with regulatory, investor, state, and federal guidelines.
Lead servicing audits and control assessments, identifying gaps, risks, and remediation strategies.
Partner with Compliance, Legal, Risk, and Operations teams to ensure alignment with regulatory requirements.
Oversee and manage third-party/vendor relationships including performance monitoring and compliance adherence.
Develop and maintain control documentation, audit procedures, and governance standards.
Utilize Snowflake and SQL to extract, analyze, and validate servicing data.
Build dashboards and reporting using Tableau or similar tools.
Analyze large datasets to identify trends, risks, and control failures.
Establish and track key risk and performance indicators.
Lead issue management and remediation efforts.
Provide executive-level reporting on audit outcomes and risks.
Continuously improve governance processes.
Lead and mentor team members.
Maintain regular and punctual attendance.
Performs other related duties as assigned.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.