Director Selling Programs- Seattle, WA

Nordstrom•Seattle, WA

1d•$150,000 - $245,000

About The Position

Develops and drives the strategy and three-year roadmap for Store selling tools and reporting. This role drives our company ambition to win through improved customer service based on customers terms, increased sales volume through improved productivity, and actionable timely reporting. Leads the organization to identify areas for growth and expand current best practices to develop stronger capabilities within inspiration and Clienteling selling. Identifies and leads appropriate internal and external resources to create a modernized selling experience for our customers and employees. KEY RESPONSIBILITIES: Integrates cross-functional teams to deliver selling in a modernized way through Product/Tech, UX, compensation, HR and Internal Comms Drives sales volume outcomes through Clienteling selling tools and store sales reporting Aligns resources to drive and influence best practices for selling, serving customers through in store and digital experiences. Owns the development, creates efficiency and builds improvements in all elements of tools that enable selling in partnership with Store Leadership, ASM to create a modernized selling experience. Develops and maintains strong relationships at all levels of the pyramid with specific focus on partnerships with Product/Tech, Compensation and HR, Legal and Policy and execution teams- serving as the primary point of contact for selling tools and selling reporting Supervises program managers COMPETENCIES: Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities. Builds Trust: Gains the confidence and trust of others through honesty, integrity and authenticity. Manages Complexity: Manages complexity in establishing and building new digital styling services and programs Drives Vision: Creates milestones and symbols to rally support behind the vision. Articulates clear, simplified paths to success. Strategic Mindset: Identify opportunities for improvement and aligning resources to drive improved outcomes. QUALIFICATIONS: Proven experience successfully managing and influencing teams. Demonstrate strong capability to influence and develop selling employees remotely. Effective at driving cross-functional teams and influencing partners across multiple business units. Demonstrate a clear understanding and ability to manage roadmaps within the business. Ability to think strategically and innovatively; applying knowledge to help modernize processes/programs. Demonstrated strong capability in verbal and written communications skills for a large audience. Experience within store management, marketing, or social media platform preferred. A Bachelor’s degree and 10+ years of related experience (e.g., Strategy consulting, program management, customer experience). Related experience in retail industry preferred. We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources

Requirements

Proven experience successfully managing and influencing teams.
Demonstrate strong capability to influence and develop selling employees remotely.
Effective at driving cross-functional teams and influencing partners across multiple business units.
Demonstrate a clear understanding and ability to manage roadmaps within the business.
Ability to think strategically and innovatively; applying knowledge to help modernize processes/programs.
Demonstrated strong capability in verbal and written communications skills for a large audience.
A Bachelor’s degree and 10+ years of related experience (e.g., Strategy consulting, program management, customer experience).

Nice To Haves

Experience within store management, marketing, or social media platform preferred.
Related experience in retail industry preferred.

Responsibilities

Integrates cross-functional teams to deliver selling in a modernized way through Product/Tech, UX, compensation, HR and Internal Comms
Drives sales volume outcomes through Clienteling selling tools and store sales reporting
Aligns resources to drive and influence best practices for selling, serving customers through in store and digital experiences.
Owns the development, creates efficiency and builds improvements in all elements of tools that enable selling in partnership with Store Leadership, ASM to create a modernized selling experience.
Develops and maintains strong relationships at all levels of the pyramid with specific focus on partnerships with Product/Tech, Compensation and HR, Legal and Policy and execution teams- serving as the primary point of contact for selling tools and selling reporting
Supervises program managers