Director, Segment Management

RELX Group•Raleigh, NC

37d

About The Position

We are seeking an experienced leader to drive growth, product adoption, and customer success across the Corporate Legal market. This role is responsible for building and executing the go-to-market strategy that connects our product innovation to measurable revenue and customer impact, and drives adoption, utilization, and ultimately, customer success. The Segment Management Director will work cross-functionally to ensure seamless execution across product, sales, marketing, and customer success, while also shaping long-term growth plans for the business.

Requirements

Possess 10+ years of experience in go-to-market leadership roles within SaaS, legal tech, or enterprise software industries.
Proven success in product launches, adoption/retention programs, and customer success strategy.
Strong background in sales enablement and close alignment with revenue teams.
Experience with market/competitive intelligence and lifecycle marketing.
Demonstrated ability to lead cross-functional teams in a matrixed organization.
Track record of talent leadership: hiring, developing, and retaining high-performing teams.
Analytical mindset with expertise in KPO/OKR planning and operational rigor.
Solid communication skills and executive presence; ability to influence at all levels.

Responsibilities

Partner with Product Management to shape the product roadmap with market and customer insights.
Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success.
Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy.
Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal.
Oversee adoption and retention programs to drive adoption, usage, value realization, and long-term customer loyalty.
Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact.
Drive sales enablement programs to equip the field with messaging, tools, training, and playbooks.
Partner with sales leaders to optimize deal strategy, pipeline health, and territory performance.
Translate product capabilities into customer-centric value propositions that accelerate revenue growth.
Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go-to-market, and support improvements.
Act as a customer advocate in internal decision-making, championing customer needs in strategic planning.
Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations.
Serve as the primary integrator for go-to-market initiatives across LexisNexis beyond Corporate Legal.
Define and execute talent acquisition and development strategy to build a high-performing team.
Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals.
Build a culture of performance, customer focus, and cross-functional collaboration.

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

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