Director, Salesforce Engineering

GreatAmerica•Dallas, TX

4d•Hybrid

About The Position

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We are looking to add a Key Member to our Engineering Team! The Director, Salesforce Engineering is responsible for the strategy, engineering execution, and operational excellence of GreatAmerica’s Salesforce platform. This role leads Salesforce Engineering and Platform Enablement, ensuring the platform is secure, scalable, and high-performing while enabling business outcomes across Sales, Service, Marketing, Partner/Dealer experiences, and internal operations. The Director partners closely with Product, Architecture, Security, Risk/Compliance, Data & Integration teams, and business stakeholders to deliver high-quality solutions that meet regulatory, audit, and operational standards. As a Director, Salesforce Engineering, you will be responsible for: Leadership & Strategy Own the multi-year Salesforce platform strategy and roadmap aligned to enterprise business objectives. Define the platform vision, including architecture standards, automation strategy, data quality, and integration posture. Establish and govern platform standards covering architecture, security, data, and release management. Ensure compliance with financial services controls, including access management, auditability, segregation of duties, and change governance. Build, lead, and develop high-performing Salesforce engineering and platform enablement teams and enable them through AI-native engineering. Serve as the executive point of accountability for Salesforce stakeholders and strategic partners, including vendor performance and value realization. Technical Engineering & Innovation Ensure consistent, scalable architecture across Salesforce (Apex, LWC, Flows, integrations, data models). Define and enforce engineering standards for code quality, testing, documentation, and observability. Drive platform modernization, including security model standardization and scalable integration patterns. Advance Salesforce CI/CD and DevSecOps practices, including automated testing and deployment. Enable productivity through reusable components, accelerators, templates, and developer enablement. Partner with Product and business leaders to apply automation and AI capabilities with appropriate governance. Collaborate with Integration and Data teams to ensure reliable, secure integrations and high data quality. Delivery Excellence Own end-to-end delivery for Salesforce engineering and platform enablement initiatives. Establish strong quality and reliability practices, including automated testing, performance validation, and release controls. Lead operational readiness and production support, including incident management, root cause analysis, and runbooks. Improve delivery performance by reducing change failure rates and improving recovery times. Define and track platform metrics (availability, release throughput, defect escape rate, cycle time, adoption). To be successful in the role, you will need:

Requirements

Bachelor’s degree in Information Systems or related field.
10+ years in technology delivery, including experience leading Salesforce engineering teams in complex enterprise environments
Hands-on experience delivering Salesforce solutions across Sales, Service, Experience, and/or Marketing Cloud
Strong background in Salesforce DevSecOps, CI/CD, and release management
7+ years working with Salesforce and/or its implementation partners
Experience operating in regulated environments with strong audit and compliance requirements
Proven ability to lead teams and partner effectively with business and technology stakeholders
Experience with integration platforms and API management
Experience leading Salesforce platform transformations at scale
Candidates must possess the exceptional interpersonal skills to communicate effectively with internal & external resources, clients, and third parties
Strong negotiation and collaboration skills and ability to develop and manage stakeholder expectations
Exceptional communication skills (both verbal and written)
Work both independently and in a team-oriented, collaborative environment
Create inclusive team environments that foster trust and a sense of empowerment
Effectively prioritize and execute tasks in a high-pressure environment and excels at communicating shifts in prioritization
Adapt to shifting business priorities, demands, and timelines through analytical and problem-solving capabilities
Must be able to multi-task and have a combination of organizational and analytical skills
Strong push to always gain a combination of business and technical knowledge of the product in their area
Must be systems-oriented, enjoy working with new tools and be a self-motivated learner
Entrepreneurial attitude, with the ability to thrive in a fast-paced work environment
Demonstrated self-starter who is goal-oriented, a critical thinker, and a creative problem solver
Strong sense of urgency and follow-through in addressing issues and meeting timelines
Honesty/Integrity
Customer Oriented
Accountability
Tenacious
Communication Skills (Oral & Written)
Adaptability
Creative
Detail-Oriented
Goal-Oriented
Systems Analysis, and Technical Aptitude
Communication
Organization
Problem-solving/Troubleshooting
Project Management
Attention to Details
Ability to research and learn quickly
Ability make sound decisions based on the platform’s best practices and business needs and guide the same to other team members
Advanced knowledge of Microsoft Office, VS Code
Expert knowledge of MS Office products and Design & Development best practices preferred

Nice To Haves

Salesforce certifications (e.g., Revenue Cloud Consultant, Integration Architecture Designer) are a plus.

Responsibilities

Own the multi-year Salesforce platform strategy and roadmap aligned to enterprise business objectives.
Define the platform vision, including architecture standards, automation strategy, data quality, and integration posture.
Establish and govern platform standards covering architecture, security, data, and release management.
Ensure compliance with financial services controls, including access management, auditability, segregation of duties, and change governance.
Build, lead, and develop high-performing Salesforce engineering and platform enablement teams and enable them through AI-native engineering.
Serve as the executive point of accountability for Salesforce stakeholders and strategic partners, including vendor performance and value realization.
Ensure consistent, scalable architecture across Salesforce (Apex, LWC, Flows, integrations, data models).
Define and enforce engineering standards for code quality, testing, documentation, and observability.
Drive platform modernization, including security model standardization and scalable integration patterns.
Advance Salesforce CI/CD and DevSecOps practices, including automated testing and deployment.
Enable productivity through reusable components, accelerators, templates, and developer enablement.
Partner with Product and business leaders to apply automation and AI capabilities with appropriate governance.
Collaborate with Integration and Data teams to ensure reliable, secure integrations and high data quality.
Own end-to-end delivery for Salesforce engineering and platform enablement initiatives.
Establish strong quality and reliability practices, including automated testing, performance validation, and release controls.
Lead operational readiness and production support, including incident management, root cause analysis, and runbooks.
Improve delivery performance by reducing change failure rates and improving recovery times.
Define and track platform metrics (availability, release throughput, defect escape rate, cycle time, adoption).

Benefits

Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Time Off
Paid Vacation - starting at 80 hours annually for employees in their first year of service.
Paid Sick Days - Ten (10) per year with a conversion option for unused time.
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave
Tuition Assistance
Networking Opportunities
Leadership Development Opportunities
Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you !