Director Sales South America

Planetree•Derby, CT

58d•Remote

About The Position

Planetree, a non-profit organization which pioneered the modern movement of person-centered care, is seeking an organized and energetic team member to join our Americas team as Director Sales, South America. Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in 25 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization, working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And, through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied - and taught to future generations of healthcare professionals. Reporting to the Regional Director Americas, the Director Sales South America will lead Planetree's growth across South American countries. This position is responsible for expanding Planetree's market presence, driving revenue opportunities by promoting our person-centered care certification, consulting services, and training programs. The Director Sales will build and maintain relationships with key stakeholders, including healthcare executives, government bodies, and industry leaders, while overseeing regional business development partnership expansion, and client engagement. This role requires a visionary leader with a strong background in healthcare quality, accreditation, and market expansion, who can drive results, exceed targets, and execute strategic objectives in a dynamic and rapidly evolving healthcare landscape.

Requirements

Direct, hands-on experience selling products and services to healthcare providers across the continuum of care
Demonstrates interest in driving positive change in healthcare
Deft at engaging in professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures
Able to manage multiple clients at various stages of the sales pipeline
Comfortable with change and adapts comfortably to various situations and conditions
Bachelor's degree in business, marketing, or related management field
Demonstrated hands-on experience selling professional services (intangible products) to healthcare products across the continuum of care
8+ years' experience working in healthcare sales working with and meeting / exceeding sales targets
Obsession with customer experience and relationship management including follow-up and problem resolution
Excellent interpersonal, communications, listening, and presentation skills
Experience working closely with healthcare leadership, clinicians/staff, and patients/family partners
History of effectively managing multiple competing responsibilities with the ability to prioritize
Demonstrated analytical skills and ability to think strategically and solve problems
Strong project management skills
English proficiency - written and verbal
Spanish proficiency - written and verbal

Nice To Haves

MBA or MHA
Additional research, certifications, or other master's degree
International healthcare experience
Senior operational positions at healthcare provider organizations
Clinical background (e.g., physician, nurse, allied health, etc.)
Proficient with Salesforce
Proficient with Expensify
Fellow in Person-Centered Care credential to be earned within one (1) year of hire start date
LEAN, Six Sigma or other similar certification
Certified coach or equivalent license

Responsibilities

Develop and execute a Regional Sales Plan to reach and exceed annual sales targets
Create and communicate sales goals and ensure the Executive Team are informed on the progress of those goals
Present and sell Planetree products and services to existing and new clients
Manage and grow sales pipeline
Ensure Salesforce CRM is updated and accurate across relevant record types
Manage a personalized and professional handoff from sales conversion to the Consulting team according to the standardized Planetree onboarding process
Create proposals and utilize pricing models based on the unique needs of each prospective healthcare client
Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs
Present sales pipeline progress at operational meetings and manage to KPI targets (conversion rate, lead growth, etc.)
Grow leads through cold calling / presenting and utilization of other sales techniques to grow Planetree's reach
Understand and monitor industry trends, healthcare challenges, and product demand to inform sales growth strategies
Report on forces that shift strategic directions of accounts and tactical budgets
Develop annual territory budgets in collaboration with associated Regional Director
Resolve client inquiries and complaints through consistent and timely communication
Demonstrate an ability to consolidate large datasets into distilled themes and recommendations including an understanding of relationships between qualitative and quantitative data
Understands and effectively applies the concepts of differentiation and adding value
Independently manage travel to both domestic and international locations
Submit expenses and other documentation in a timely manner
Collaborate with Planetree corporate services as required for complex proposals, client requirements, and requests for proposals/tenders
Complete required training and maintain competency in all Planetree products and services
Provide feedback from clients to Engagement, Consulting, and Marketing teams to improve and develop services
Prepare presentations and speak at conferences to represent Planetree and its services as required
Contribute to thought leadership efforts through activities such as webinars, case studies, outreach,
Live and uphold Planetree's Mission, Vision, and Values
Partner reliably, consistently, and kindly with colleagues around the world to deliver a consistent, high-quality Planetree Experience to clients and partners
Demonstrate and convey compassion and empathy, partnership and collaboration, and humility and openness
Be willing to give and receive constructive, just-in-time feedback
Contribute to Planetree's organizational learning and development by bringing client experiences and insights back to the team to drive innovation
Complete mandatory training as required